Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Commande reçu et installation mais apprêt 4 utilisation il a cassé !

Received and installed. Tje reel is not working. I have contacted Vevor. Will see what they do

Dear Customer Support, I am writing regarding my recent purchase of Retractable Hose Reel. After using it twice this past weekend, the spring came loose and the hose is no longer retracting back inside. Could you please assist me with a repair, replacement, or warranty claim? Thank you,

cheap Chinese junk. I bought two. one for my mom and hers broke 6 months ago. one for us and it broke yesterday. of course the VEVOR warranty is up. they last about as long as the warranty. I assume you get what you pay for.

If these hose reels only last a couple of years, they simply aren’t worth the money to me. I’ve purchased quite a few of these over the years, probably six or so, and now they’re all starting to fail after only three years. One of them I left extended for too long, apparently, because it would never retract again. Another had a cheap plastic mounting bracket that broke. I have two of the 5/8-inch, 60-foot models. One was apparently an older version with a plastic bracket, while the other has a metal one. On another reel, the mechanism that guides the hose back and forth to wind it evenly has broken. Now the hose winds unevenly, bunches up, and prevents the reel from retracting properly. Don’t get me wrong, these are great products when they’re new. They’re convenient, and I really liked them. That’s why I bought so many. But I expect something like this to last at least five years, especially considering the price. Instead, here I am three years later, with roughly $600 invested in hose reels that are failing one after another. Now I’m looking at spending another $600 to replace all six. A product that works great for the first couple of years but doesn’t hold up over time isn’t a good value. I shouldn’t have to replace all my hose reels every three years. The convenience simply doesn’t justify the cost if the durability isn’t there.

With only modest use over 2 months this reel stopped retracting the hose and it has no backup handle to rewind by hand. With a 1 year warranty, one would expect a straight path forward- NOT so. First, I was asked for a video demonstrating its malfunction. My grandson came by to make and send the video. After that, I was asked to provide another video demonstrating it's destruction to "inoperable". This is not only insulting but an unreasonable breach of warranty. If they need to validate it's dysfunction, they can pay for return shipment, as most retailers require

Broke after a year. Of course right after the warranty was up. Plastic housing where it was being held to the wall broke. Also about 6 months in the nozzle they sent with it was completely stuck on the hose. I had to cut the hose to get it off and then had to buy a hose fix kit to put a new screw end on the hose. Bottom line for the $ I would not buy again. In fact I bought a new one from Walmart for half the price. At least when it breaks I won’t feel as disappointed.

Terrible item does nott roll back the hose after 2 weeks

Terrible didn’t work brand new tried to return it they won’t refund me. Now I have a 130’ hose. They said they would refund me a partial $ amount I haven’t seen anything. Stay away from this product.

Acheter le 30 juillet 2026, ne fonctionne déjà plus, il ne s’enroule plus