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VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 20m x 1.3cm 180° Swivel Wall-Mounted

20 m

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bacilio salas bacilio salas
I wish it was just as fast to get through customer service to get my issue resolved then it is to buy it
Plastic on plastic the plastic Mount that mounts to the 4x4 doesn't let my real swing 180° I've been trying to email you twice with no response or that would help me I would purchase a metal bracket cuz the plastic one that came in with it it does not turn 180° a metal one would be fine if you would kindly send me one I will pay for it if you're that greedy the metal bracket that comes with the 5/8 reel is fine I need a metal bracket for the plastic one that comes in with a half inch reel have not gotten any satisfaction with the emails I sent so I would like a metal bracket so please
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We deeply care about your experience and want to make things right as quickly as possible.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
glenn jewitt glenn jewitt
35 metre retractable hose
35m
lasted just short of 2 years before return spring broke, it had never been pulled out to maximum length, for the price it is rubbish. contacted vevor no mention of repairing offered £28 compensation which took 2 weeks to sort. Do not recommend this product
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
savage8x savage8x
Works good
Works good
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our Contact Us page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
James Shortell James Shortell
Go with the bigger one
Good quality product, just too small of a hose diameter wise. Not enough power, if I would’ve known better I would’ve got the bigger one.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
darrell darrell
Under 10 ft hose good
I have 2. One is great for over a year so ii bought another. #2. Level wind stopped working day. 3. Its weak for over 100 ft hose.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
josephpluskota josephpluskota
Quality
Needs 3/4” hose.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
David Adamson David Adamson
Not Made for farms
Great for light yard work. We have a small farm with a 70x80 paddock, and the automatic wind is not working properly. It seems that the high volume of work we use it for wears this unit out fast. The winding mechanism doesn't distribute the hose correctly. This causes the hose to wind more on one side than the other, filling up that side and stopping the auto-wind mechanism. I need to replace this unit with a manual reel. I was hopeful they made this auto winder strong enough to handle a small paddock.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Johnny S. Johnny S.
Doesn’t fully retract but works ok
Doesn’t fully retract. Works well enough but gets tangled and doesn’t fully retract.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Colby Lewis Colby Lewis
Broken handle-no support
The handle broke within the first 5 usages.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
amariewatson amariewatson
Not durable
Purchased in April 2026, used for 3-4 months and removed and stored for the winter months. This summer the hose stopped reeling in completely, about 70% and stops. We were told by customer service it is out of the warranty and that they also do not carry parts for their products. It was great, until it wasnt....so longevity and durability is not there with this product and customer servies does not stand behind the product.
3 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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