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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m
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Customer Reviews

4 Out of 5
Based on 3541 reviews
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3541 Reviews
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Gurkan Mert Gur Gurkan Mert Gur
Leaky and cannot take the hose head out once it's connected to the provided hose head
Poor quality. Support also surprised me by rejecting my refund. The faucet that was provided is poor quality. It won't let the hose come out of it, once it's in.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
CamperMan CamperMan
Don't purchase
Just like everything I've bought from Vevor, it's complete trash with no customer support. I'm done with this shitty company.
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Rialey Hawkes Rialey Hawkes
Mr
The clamp at the end broke after just a few weeks
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
BW BW
Mr
The hose is very flimsy and kinks easily.The pressure is very low due to the orifice of the connector. Not worth the money.I highly recommend you find another brand and dont waste your money on this one.
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Carrie Carrie
Not even a year
My hose exploded
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Shawn Shawn
Mr
Does not operate as advertised. Dont not reel up all the way what a disappointment
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Brad Hopkins Brad Hopkins
Homeowner
Broken already. The hose will not retract
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
BT BT
Have some doubts on it
The 65 ft no really impressed with it. Looked like it could have been a return? Not sure. The hose wasn't in compartment nicely, was going from one side to the other side and had 6 ft + left that wasn't retracted. Styrofoam in bottom of box was broken. Had a problem pulling hose out first time then had a problem getting the complete hose back in, left 6 ft+ I had to play with for 10 minutes to get back in. Just installed today now that the evenings aren't freezing. Already passed the return date. Have a lot of doubts with the 65 ft one.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Hoser Hoser
Hosed
Having lots of difficulty retracting into holder so the hose just lays on the ground in a mess like a regular hose. Otherwise, works like a hose.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Randy Randy
Can't try product because of missing hardware
Order was received without the mounting hardware. I immediately contacted customer support. After four emails that said absolutely nothing, I was notified that my ticket was going to be auto closed, and marked as solved. I can't try the product, because Vevor wont fix the issue of not sending the mounting hardware. I would suggest shopping elsewhere.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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