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VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

Customer Reviews for VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

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Customer Reviews

3 Out of 5
Based on 285 reviews
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285 Reviews
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Laren Williamson Laren Williamson
Purchase with Caution!
Item was sent without front door to begin with and even being staked down properly minor wind folded this practically in half when it caught. Maybe if it had come as described this may not have happened.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Cet abri de voiture VEVOR 12x20 toutes saisons ? Cet abri de voiture VEVOR 12x20 toutes saisons ?
Demande d'informations supplémentaires
Pourquoi, aucune paroi dans la position horizontale pour attacher la tolle dans le bas de l'abri ? Cette ajout la fabrication pourrait éviter le vent et la neige de s'infiltrer en dessous de l'abri et aussi, pour éviter le vent de forcer à soulever la toile de l'abri. Pourquoi, du côté gauche à l'extérieur de l'abri aucun oueillet pour attacher la tolle de la porte ? Pourquoi, des oueilllets de l'abri pour retenir les cordes, la toile a commencé à se déchirer ? Ma conclusion, cet abri est plein de défauts qui m'a coûté très cher à comparer aux autres garages de toile qui m'ont coûté chacun 235,00$ au huit ans. Je n'ai plus de temps à faire d'autres achats chez votre compagnie, vos produits me coûtent beaucoup trop chers.
0 people found this helpful
Customer Service Reply: Merci pour vos commentaires. Nous sommes vraiment désolés d’apprendre les difficultés que vous avez rencontrées avec le produit. Nous avons créé un ticket pour vous permettre de faire un suivi sur ce problème. Notre équipe d’assistance à la clientèle vous contactera par e-mail et vous fournira des mises à jour jusqu’à ce que le problème soit résolu. Veuillez vérifier rapidement votre boîte de réception pour nos messages.
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Jed Schmitt Jed Schmitt
Damaged upon arrival
Very disappointed, the metal tubes for the roof were bent when I received it. I wanted replacement tubes or to return the entire carport. Customer Service wouldn't send new tubes and only offered me a $40 partial refund. Now I'm stuck with a junk carport that won't support any snow load here in Western Montana.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Wayne Wayne
mr
very unhappy with this company. have tried to return product or get parts that were missing. cant get ahold of people to help me
0 people found this helpful
Customer Service Reply: We extend our sincerest apologies for the inconvenience caused by our product. We fully comprehend the frustration that may arise from experiencing a malfunction during use. We are dedicated to addressing this matter expeditiously. We will provide an update regarding your issue via email; please be so kind as to check your inbox for further correspondence.
Greg Scott Greg Scott
Bad customer service
I tried to change my order to the 12x20 within 5 hours. They said it had shipped. It took a week longer than the promised delivery date to arrive. I would not recommend..
0 people found this helpful
Customer Service Reply: Dear valued customer, your patience and cooperation mean a lot to us. Our team is fully engaged in handling your concerns and is striving to come up with a solution that works for you. Be sure to regularly check your ticket and email to stay informed about the latest progress. For any more questions or support, feel free to get in touch.

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