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VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

Customer Reviews for VEVOR Carport, Extra Large 12 x 20 ft Car Canopy with Roll-up Ventilated Windows, Portable Garage with Removable Sidewalls, Waterproof UV Resistant All-Season Tarp for SUV, Truck, Boat

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Brett Brett
Good product. Terrible shipping experience.
The carport itself is a 4 ⭐ product. It's good quality and all of that. The directions were mediocre but not too difficult to figure out. The only thing I think is missing is some way to secure the bottom of the door ends. It Velcros to the poles on the long side so those are ok but the bottom of the doors flap a lot in the wind. It would be nice if there was a reinforced seam with a few grommets along the bottom to allow staking - the zippers are not particularly robust and I think they're likely to fail permanently due to the flapping. It would be even better if this seam and grommets were on the sides as well. The shipping, on the other hand, was a disaster. It was supposed to come in 3 days. The FedEx label was printed immediately. Then nothing. After 4 weeks and several conversations with customer service wherein they repeatedly blamed FedEx for losing the 5 foot long, 100lb box, when it was obvious that the explanation was that the box was never given to FedEx, a guy in a rented truck full of Vevor items (only) showed up to deliver the package. Ultimately, this is the best quality vinyl carport I've seen and it's cheaper than all of the others, so I guess it's kind of worth it but if you have a timeline, just go buy the one at Costco or Harbor Freight.
0 people found this helpful
Customer Service Reply: Dear valued customer, we hope this message finds you well. We are writing to inform you that following our recent discussions and the agreement reached, we have completed the necessary actions to address your concerns. We sincerely apologize for any inconvenience or frustration this situation may have caused you. Your satisfaction is incredibly important to us, and we are committed to making things right.
Eric Eric
Cheap Seams
The overall build isn't bad but the seams around the door are cheap and falling apart and only after a few months, not years.
0 people found this helpful
Yianni Stafilarakisll Yianni Stafilarakisll
Not worth it
Couldn’t really assess the unit properly because it was only up for one day and it was torn down by the wind after it was installed exactly like the directions with tiedowns all the metal pieces bent because I couldn’t complete it because they never sent me the gable walls so it was up one night open, and the wind took it
0 people found this helpful
Customer Service Reply: Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right.
John John
Owner
Overall heavy duty coverings, modular covering makes installation easier. Also noted replacement covering sections available as replacements. Steel tubing generally well made BUT Vevor does not seem to sell replacement tubing so if 1 tube bends all tent is USELSS. VEVOR SHOULD SELL REPLACEMENT TUBING FOR TENT WOULD MAKE 5 STAR
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Mark Mark
Tarp does not last long
The tarp they use is very cheap. It was great until recently it has fallen apart. There are holes in the roof, the bungee straps are stretched and no longer hold the tarp tight and the zipper and straps to hold the front open are all broken. The canopy only lasted me just under 2yrs
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
SW SW
Owner
For the money it is built fairly well. It will definitely not stand up to harsh winters but for now it will work. The directions were very easy to follow. Our biggest disappointment is it only come with one end so there is no way to completely close it up from the elements and the sides are to short to fasten to the ground.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Pasquale DeCollibus Pasquale DeCollibus
Purchaser
The tent ripped from the wind in a couple of places. They obviously don't recommend the tent be exposed to high wind speeds. 30 mph gusts are max it can tolerate so set up where minimal wind exposure will be.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your feedback. Please accept our apologies for any inconvenience. For immediate assistance, reach out through our online "Contact Us" page—our after-sales team is ready to help. We appreciate your understanding.
Dennis Halleck Dennis Halleck
12 X 20 Vevor tent missing parts
We really like this tent so we bought a second one. I received the second at the end of last year. We are just now putting it up. First tent had upper cross supports . Second tent did not have any which concerns us because of the snow we get in Michigan.
1 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Ben Ben
Good but could be better
I like this unit but the poles they send are very thin. I live in NY and the weight between snow load or ice and wind has bent the roof poles. I have fixed the issue with a big upgrade by using top rails for chain link fence and cutting to size , they fit tight but are 3 times the strength and I've had no problems since replacing roof poles. I've had this for 2 years and the wind is taking its toll. By next year I will have to replace the side walls as they are ripping apart from the wind. Would I buy it again, yrs but be prepared to do a few upgrades at some point.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for informing us of these worries. We’re sorry for the hassle this has brought you. For additional help, go to our "Contact Us" page online, located in the bottom navigation bar. Use this to submit a ticket for unresolved matters, and our after-sales team will assist quickly. We appreciate your understanding.
KayBee KayBee
Canopy Top Brace
Just opened my garage shelter and it did not include the four (4) top canopy brace stiffeners. I have the top frame put together but there is excessive play in the top frame without the stiffeners and I would be uncomfortable in completing the construction without these. Can you please contact me so I may see how to get these stiffeners?
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.

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