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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m

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3545 Reviews
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Bryan Bryan
Hose Material is suspect
The construction of the unit is very good, very solid, it retracts well, and I stalls well. The biggest concern is the hose, the material it is made of smells like petro-chemical death. I had planned on using this to water my vegetables, but even after 2 months the hose smells AWFUL. I really wish I could return or exchange it for the version with the white hose. This would be fine for washing cars, or running a pressure washer, but this version smells like cancer.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Louis Fernandez Louis Fernandez
Flimsy
The body is very plastic like and not as durable as my Girraffe. The spring suck in when it likes, sometimes takes a few tugs to get it to react. The mount is also plastic. I really wanted the upgraded version but not sure how I ended up with this one.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kyle Schroeder Kyle Schroeder
Terrible Quality
The hose end broke the first time I used it. Had to cut the end off and replace it.Price is good and rolles up nicely
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Jason McMillan Jason McMillan
Budget reel with hose
Overall it's ok, the retract mechanism doesn't pull the hose in very well when its brand new so I would imagine it will fail soon; I should look at the warranty period because its been in use a few months and only pulled out / retracted twice.
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Agostini Agostini
Moyen
25 m
La qualité du produit semble correct , cependant le tuyau a tendance à ne plus rentrer complètement dans le système..
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Truong Truong
I'm stuck
I'm stuck 1
Didn't make the anniversary, I was pretty happy about the product. Bought it mid August last year, used for three months, put it away, bring out this May, I have to replace the spray nozzle and now the hose stucked inside the housing on the left side where the drive belt is. What a waste.
3 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Klaus Klaus
Herr
25 m
Herr 1
Leider nach 6 Monaten kaputt. Verliert Wasser am inneren Schlauchanschluss. Leider kommt man nicht dran ohne die Trommel zu öffnen und den Wickelmechanismus zu zerstören. Sehr schade, sonst eine gute Schlauchtrommel.
3 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Francis Francis
Broke on first try
Broke on first try 1
Spring unwound on the first use. Unable to reel the hose back in, even by hand. Very unsatisfied why a product that should be better than that. Support gives very nice advice such as: try unrolling completely and try again. As if we where totally clueless. SPRING IS BROKEN.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Maxime Maxime
Ce casse au bout de 1 mois
40 m
Ce casse au bout de 1 mois 1
Mauvaise qualité ce casse facilement le guide enrouleur c'est cassé vraiment de mausaise qualité j'ai fait une réparation provisoire
4 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Patrick Patrick
Absolute junk
40 m
Absolute junk 1
Bought two, first one broke within 3 days of use, stopped rewinding in and is now jammed out. Second one started leaking 2 weeks in. Now both are leaking profusely.
3 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.

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