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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m
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Customer Reviews

4 Out of 5
Based on 3545 reviews
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3545 Reviews
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Chris Chris
Good Quality but Low Water Output
While I love the overall design, I feel the 1/2' hose does not provide enough water output. Half of the spray options just dribble the water out. I wish I would have went with the 5/8" hose but then it did not come in 145' length.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
CHRIS CHRIS
Arrived Damaged
Just ordered for my dad for Father's Day and when we went to install it we found the Tap to Reel hose was damaged and couldn't be used. I reached out to Vevor and am waiting to hear back. Will revise when I am able to use it
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Donna Donna
ownwer
Shipped quickly. Install was failrly simple. I was impressed by the metal hanging bracket. But I have only used this 3 times and the reel stopped working! I have NEVER allowed the reel to freely wind. I have always guided it by hand and was extremely disappointed this morning to hear the spring inside the reel unwind while winding my hose.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Scott Geiger Scott Geiger
Hosed
Very good construction. Horrible water pressure, useless!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Connor Connor
Terrible
35m
Broke within a few months, and the support has been absolutely atrocious, they take about a week to get back to you, even when a support request is marked as being urgent and they say they will reply within 48 hours, the support department is clearly understaffed
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Lou Lou
Not great
Massive loss in pressure, won't even run a lawn sprinkler anymore. Apart from that works as advertised.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Omar Omar
Water hose solution
Not satisfied
1 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dion Sherod Dion Sherod
Review
Hose doesn't roll up neatly, have to pull out and do over Hose end came off during use Contacted customer service by live chat was told someone would contact me about problem, have not been contacted, now no one answers live chat
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Darrell Darrell
Mr
Nozzle leaked straight out of the box the more you try to fix it the worse it gets
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Adam Adam
Terrell
Hose is already leaking from spray nozzle. Customer service is nonexistent. Wish I didn’t buy!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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