Customer Reviews for VEVOR Inflatable Floating Dock, ø10FT Inflatable Dock Platform with ø8FT Trampoline Mesh Pool, Non-Slip Floating Platform Water Mat with Portable Bag & Detachable Ladder for Pool Beach Relaxation

Très déçu après 1 utilisation elle dégonfle elle a un trou dans une couture

Out of the package noticed a leak right away when I put it in the water. Asked for a replacement but they told me to patch it and would only provide $100 refund. Package only comes with patches but no glue. Asked for full refund once again and they gave me another $200. Not useable as is. Would not buy again.

This didn't last more than a week without leaking. I reported this to customer service and they refused to replace only offered me $30 credit. Scam

Au moindre tirage, tout s’est arraché comme du papier

Au moindre tirage, les attaches d’arrachés comme du papier

Used it the first time a couple days ago. There’s a manufacturer defect. Where they sealed the seam it didn’t seal all the way and it leaks.

1 Star – Defective Product and Terrible Customer Service I purchased an inflatable floating dock from VEVOR, and it arrived with a manufacturing defect. One of the seams was not properly sealed, causing the dock to leak air immediately. I provided clear video evidence showing a continuous stream of air bubbles escaping from the faulty seam while the dock was submerged in water. Instead of replacing the defective product or issuing a refund, VEVOR has dragged the process out for more than two weeks. They repeatedly ask for more information or send generic messages, including links to repair videos, despite this being a manufacturing defect that cannot reasonably be repaired by the customer. The most disappointing part has been the customer service. Rather than standing behind their product, they appear to delay the process and avoid taking responsibility for a defective item. If you’re considering buying an inflatable product from VEVOR, be aware that if you receive a faulty item, you may face a lengthy and frustrating warranty process instead of a straightforward replacement or refund. I would not purchase from VEVOR again based on this experience.

Bought it on June 20 2024, used for about 4 months. Just brought it out for summer and blew it up to find out it has a hole on the seam 😭.. waiting to hear back from customer services - it has not been a year so hopefully under warranty- so sad it seems so durable for that to happen - I hope this is a one off and rare for it to come undone at the seam

Product leaked on first inflation and I've been messaging customer service for over a week. There only response is need more time, that's after they deleted the first ticket without explanation. Here we go...

Overall the kids love it tied to the back of our boat. The only real downside is that it's very slippery and therefore dangerous. I will be looking to add grip like a SUP.