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VEVOR Handrail Banister Outdoor Stairs 48X35.5 Inch Outdoor Handrail Stair Railing Adjustable from 0 to 45 Degrees Handrail for Cross Bar Stairs Outdoor Aluminum Black Stair Railing

Customer Reviews for VEVOR Handrail Banister Outdoor Stairs 48X35.5 Inch Outdoor Handrail Stair Railing Adjustable from 0 to 45 Degrees Handrail for Cross Bar Stairs Outdoor Aluminum Black Stair Railing

121.9 cm

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Bill Rundell Bill Rundell
Installation technician
121.9 cm
The hand rail is not acceptable for installation here in the USA. Local, State and international codes require it to be capable of handling up to 200 pounds. The handrail I received has a capacity of 165 pounds. I have attempted to return it with no success. I would like to exchange it for a steel handrail that meets the code.
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Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Jim Jim
Retired
I will NEVER shop at VEVOR again.... I tried to return a heated sweatshirt (actually I only wanted to exchange for a larger size) and they gave me a bunch of crap. Terrible customer service
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Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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