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VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Customer Reviews for VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Step 3 or 4
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Customer Reviews

4 Out of 5
Based on 335 reviews
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335 Reviews
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Brian Leahy Brian Leahy
Newer customer
The railings are well manufactured. One of the hardware/mounting covers was bent-possibly in shipping. I installed that in the back to be less noticeable. New Jersey residents: be sure to order railings with spindles on all rails or it will not meet code. No open rails, in other words.I will continue using Trevor products.
0 people found this helpful
Phil S. Phil S.
Arrived damaged
Nice railings. Unfortunately, all 3 sets arrived with with damaged flange covers. These were poorly packed.. You could see how the covers were resting on the railings throughout the shipping process and all 6 of those flange covers were dented. Otherwise a very nice product that worked well
0 people found this helpful
de*** de***
Rust
Step 2 or 3
Rails started rusting at joints and inner handles within 2 two weeks of installation
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Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
dfsolutions44 dfsolutions44
Problème de peinture
Step 2 or 3
Problème de peinture 3
Produit conforme à la description mais plusieurs défaut de qualité à l’ouverture du colis. Déformations et peinture abîmée malgré un emballage correct. Donc produit livré consciemment en mauvais état. Dommage !!!
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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bent railing bent railing
mr
Step 3 or 4
product arrived damaged. had to send pictures. they offered me 23.00. sent it back for full refund.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Mike Mike
Rust after 2 weeks
Step 2 or 3
Rust after 2 weeks 3 Rust after 2 weeks 3
They are easy to install and not heavy duty sturdy but good for medium to light application. They do look nice once installed but the one BIG issue is that after only 2 weeks, rust is already happening on both handrails.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Fred Fred
Railing
Step 3 or 4
Ordered them and paid for the railings but Never received them. I’m going to pay again and hopefully they get to me this time.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Jacob Jacob
Hr
Step 4 or 5
Bijgeleverde schroeven en keilbouten zijn matig tot slecht
0 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product veroorzaakt. We begrijpen de frustratie die kan ontstaan ​​door een storing tijdens het gebruik volledig. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We sturen u een update over uw probleem via e-mail; controleer uw inbox voor verdere correspondentie.
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Parks Jones Parks Jones
Mr
Step 4 or 5
I have sent request for a part shorted on my 2 ordered of 8 stair rails. Also 1 rail sratched from loose packaging so need replacement . Welcome to call 229 347 9222 Photos previously sennt
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Mitchell Kassouf Mitchell Kassouf
Unfortunately very poor service
The hand rails arrived with some incorrect parts. Weeks have gone by trading emails, trying to get the correct parts sent. Apparently the could not figure out how to get the correct parts sent . They finally offered to completely replace or refund.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.

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