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VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Customer Reviews for VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Step 4 or 5
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Customer Reviews

4 Out of 5
Based on 335 reviews
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335 Reviews
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Fred Fred
Railing
Step 3 or 4
Ordered them and paid for the railings but Never received them. I’m going to pay again and hopefully they get to me this time.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process.In the meantime, we have created a support ticket for you. Our customer service team will contact you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages.
Adrian Adrian
Flimsy, broke during install
Step 4 or 5
Lots of issues with this unit, don't get it. Get something else. 1.) the railing attachment broke during install - it's made of brittle metal and won't stand up to anything. 2.) the included hardware 3/8" and drill bit 12mm are not the same size, so you will have to get different hardware or drillbit to install.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages. We appreciate your understanding.
Pierre Pierre
Rideau
Rideau 1
Pas content du tout, ce produit ne correspont pas du tout aux photos de promotion, les bandes s'enroulent en bas et ne sont pas planes mais bombées. Apparement Vevor n'est pas en capacité de trouver une solution, la réponse est " Trouver un artisan pour réparer et vous aurez un dédomagement de 20E." Merci mais cela ne resoudra pas le probléme ! Je suis très deçu
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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bent railing bent railing
mr
Step 3 or 4
product arrived damaged. had to send pictures. they offered me 23.00. sent it back for full refund.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Grant Grant
Handrail crooked
The other handrail just had faulty hardware but the railing was straight. This one, though, is crooked at the twisted ends. I don't have a way to fix this, other than do some welding. A bummer, but from the reviews it looks like returning products to Vevor is a huge pain so...I'm just leaving it as-is.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!

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