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VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Customer Reviews for VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Step 4 or 5

Customer Reviews

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335 Reviews
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Michel G Michel G
Main courante
Step 3 or 4
Satisfait du produit et de son kit d'installation. Un petit bémol, la largeur de la barre fait 6cm, pour les petites mains, 5 cm seraient l'idéal.
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mharbaugh mharbaugh
Great handrail.. No drill bit
Step 3 or 4
Great handrail, but no drill bit included although it is shown in pictures. No where does it list what size drill bit, so it made it interesting trying to find the right size drill bit for drilling into concrete. We had to purchase several in order to get the exact right size.
0 people found this helpful
de*** de***
Rust
Step 2 or 3
Rails started rusting at joints and inner handles within 2 two weeks of installation
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Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
dfsolutions44 dfsolutions44
Problème de peinture
Step 2 or 3
Problème de peinture  3
Produit conforme à la description mais plusieurs défaut de qualité à l’ouverture du colis. Déformations et peinture abîmée malgré un emballage correct. Donc produit livré consciemment en mauvais état. Dommage !!!
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Mike Mike
Rust after 2 weeks
Step 2 or 3
Rust after 2 weeks  3 Rust after 2 weeks  3
They are easy to install and not heavy duty sturdy but good for medium to light application. They do look nice once installed but the one BIG issue is that after only 2 weeks, rust is already happening on both handrails.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Jacob Jacob
Hr
Step 4 or 5
Bijgeleverde schroeven en keilbouten zijn matig tot slecht
0 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product veroorzaakt. We begrijpen de frustratie die kan ontstaan ​​door een storing tijdens het gebruik volledig. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We sturen u een update over uw probleem via e-mail; controleer uw inbox voor verdere correspondentie.
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Parks Jones Parks Jones
Mr
Step 4 or 5
I have sent request for a part shorted on my 2 ordered of 8 stair rails. Also 1 rail sratched from loose packaging so need replacement . Welcome to call 229 347 9222 Photos previously sennt
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Richard Ziesmer Richard Ziesmer
Received broken
Step 4 or 5
I filed a complaint and they sent a new part that I had to install. Took three weeks to get the part. The I needed special tool to install.
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Mitchell Kassouf Mitchell Kassouf
Unfortunately very poor service
The hand rails arrived with some incorrect parts. Weeks have gone by trading emails, trying to get the correct parts sent. Apparently the could not figure out how to get the correct parts sent . They finally offered to completely replace or refund.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.
Grant Grant
Poor quality control
Step 4 or 5
Plastic hardware and screw was faulty and didn't catch the thread so fell right out. I used JB Weld to correct it so it would stay attached to the post.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!

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