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VEVOR Wood Chipper Shredder Mulcher HeavyDuty Gas Powered 17 cm 420cc 8.6kW

Customer Reviews for VEVOR Wood Chipper Shredder Mulcher HeavyDuty Gas Powered 17 cm 420cc 8.6kW

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108 Reviews
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Anonymous Anonymous
Missing handle
No one to ask for missing handle of chipper 010100010010010100010101010000100⁰⁰00000000000000000000000000000010101010101010101010101010101010010101010101001010010
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dylan Webb Dylan Webb
Okay
Use it primarily for seasonal pruning and yard cleanup. Motor is good. Chipper and mulcher work just fine. Bag is an awful design. Can be really hard to feed unless straight bare branches. More capable than it's design allows as both feed paths are too small and get blocked up easily.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better.
Jamie Jamie
Well built machine but not designed for leaf removal.
The actual machine (shredder/mulcher) is great quality and likely overkill for most residential properties. It's pretty loud too, so if you're right in town with neighbours close, that's something to consider. The annoying thing for me was, the bag attachment really didn't stay in place. There was nothing to "attached" it to. The chute where all of the mulched debris exists, is in an awkward place (right close to the ground). I would say it's really just designed to discharged everything onto the ground (even-though it does come with a bag attachment). So when using it to mulch up dry leaves (which was mainly why I got it), barely anything went into the bag and the majority of it just dischargers into the air, which also makes a huge mess. Not great. The "vacuum kit" wasn't great either, as leaves kept getting stuck inside the hose and blocking airflow. It was also pretty slow at sucking up the leaves which made the job tiresome, especially when you're dealing with huge piles of them. Overall, a heavy-duty, well built machine, but really not meant for picking up piles of leaves (which in all fairness, was part of their advertising/images, etc) I ended up just selling them both products.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Also, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Dj Dj
MR
Solid construction. Well built. Easy to assemble It does not handle 3" branches. Very disappointing.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Jimmy Smith Jimmy Smith
Decent unit
Works good on dried materials. Unit will clog with green material. Unclogging is a pain. The unit is a shredder versus a chipper. It has slinging metal bars compared to fixed cutting blades you normally see in a true chipper.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Larry Larry
Homeowner
I bought two of these Chippers. The Muffler broke off after about 6 hours of use on both of them. VEVOR has not provided support to get a replacement Muffler for them. They acknowledged my request for warranty replacement but did not send anything. The machine performed very good but there is no way to get replacement parts or support from VEVOR.
7 people found this helpful
Customer Service Reply: Dear valued customer, appreciate your patience and cooperation. We're in the midst of addressing your concerns and striving to provide a solution that meets your expectations. Check your ticket and email regularly for updates. Need more help? Just contact us.
Nick Nick
Good but no replacement parts
Good but no replacement parts 2
It’s a little cheaper than the name brands but unlike the name brand units it’s impossible to get a replacement part. The muffler broke off because the nuts weren’t properly tightened during manufacturing and it the vibration resulted in the failure. There is no replacement parts that I can find.
3 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Remi tremblay Remi tremblay
Homme
Pour le moment j avais écrit que il avait arrive ici chez moi avec la boite brisé, je vous ai envoyé photo et écrit eg jamais reçu dd suivi de votre part. Alors je suis désolé de ne pas avoir reçu un soutient. Et la j ai peur du suivi si jamais il brisé . Le bris au départ le support des roues a été cogner et j ai du limer les extrémité pour que les roues embarque correctement. Pour le moment il n est pascencore en marche
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Julio Terrasi Julio Terrasi
Wouldn’t start
Easy to assembly. Very hard pull but it started after a few pulls. Put it away for the next days work. Wouldn’t start. Kept trying over 3 days then finally contacted Customer Service by phone and online. This is where the issues started and there are many. CS I believe is in India so even though polite they were useless. Multiple attempts to resolve ( daily in fact). They like to respond in the middle of the night and then their system is difficult to respond to and upload images. Not customer friendly. The unit is days old, never used, and has a 1 year warranty to fix or replace. That said they offered me $50, then the next day $160, then finally $320. All for a unit that cost me over $500. Of course I declined and now they’ve agreed to send me a new unit. Let’s see when it comes and if it works. I like Vevor but my advice, don’t buy anything that has a motor, or anything that might involve CS. Let’s see what happens now since they said the other day to wait 2-3 days for a shipping date.
4 people found this helpful
Customer Service Reply: To our valued customer, thank you for your patience and willingness to cooperate. We’re actively working through your concerns and are determined to find a solution that meets your needs. Please keep checking your ticket and email for periodic updates on how things are going. Don’t hesitate to reach out if you have more questions or need further assistance.
Dominic Gallant Dominic Gallant
Mr
This is a piece of junk any time you hit a y in branch it gets stuck and I am talking small less than a 1/4 of an inch the mortor is a beast and it is well built so if you are going to shred leaves you still should but a cheaper one from someone else
0 people found this helpful
Customer Service Reply: Dear valued customer, Your feedback is appreciated. We apologize for any inconvenience caused. To get prompt support, visit our online "Contact Us" section—our after-sales team will assist quickly. Thank you for your understanding.

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