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VEVOR Fixed Metal Awning 80 x 36 in, Window Awning Door Canopy, Stable Triangle Steel Frame Exterior Awnings Rain, and Snow Sunlight Protection for Door Entrance, Windows, Porches, Balconies

Customer Reviews for VEVOR Fixed Metal Awning 80 x 36 in, Window Awning Door Canopy, Stable Triangle Steel Frame Exterior Awnings Rain, and Snow Sunlight Protection for Door Entrance, Windows, Porches, Balconies

80 inch

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88 Reviews
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k73mario k73mario
Scratched and dented parts.
Scratched and dented parts. 1 Scratched and dented parts. 1 Scratched and dented parts. 1 Scratched and dented parts. 1
Parts are scratched and dented.
1 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
k73mario k73mario
Damaged box and parts.
Damaged box and parts. 1 Damaged box and parts. 1 Damaged box and parts. 1
The box arrived damaged and many of the pieces inside had deep scratches.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
ratchet2012 ratchet2012
Les braquettes ne soutiennent pas bien devant
Les braquettes ne soutiennent pas bien devant 1
Acheté il y a quelques mois le toit 105’’. Il fait la banane au centre alors que tout est au niveau. Derrière ça va tout est au niveau mais devant il fait la banane du à un manque de braquette au centre.
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour assurer le suivi de ce problème. Notre équipe d'assistance clientèle vous contactera par e-mail et vous tiendra informé de l'évolution de la situation jusqu'à ce que le problème soit résolu. Veuillez surveiller votre boîte de réception pour prendre connaissance de nos messages.
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jeaninepcohen jeaninepcohen
Don’t waste your money.
Rusted within a month. Cheap and this company is horrible. They do not back their products even when issues occurs within manufactured limited warranty. Horrible
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
karen Rilling karen Rilling
It's complicated
48 inch
It's very hard to put together the instructions r very bad video has no words it's not something I recommend thi Kung of returning
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Select Super Select Super
do not recommend
cheap material and the anchors were unusable and didn't work so i had to get my own tools to get it mounted properly. extremely frustrating. turned a 30 minute job into 3 hours.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
elzie1100 elzie1100
Simple Customer Service Debacle!
40 inch
Zero customer service on a missing part. If you are going to sell products to United States citizens, you might want to plan on providing missing parts. Rent a warehouse or build a storage building in the country that you "serve" and keep ALL of the needed parts for your awnings there. I spent WEEKS on a ridiculous email chain and was finally told that the missing "Part F" required an on-site remedy. I called the ONLY store for VEVOR in the United States. It is located in Texas which is over 1000 miles away from my home. No human answered the phone even after five calls. The voicemail was full and could not accept any messages. The only TINY bright spot in this whole debacle was the fact that VEVOR refunded me for the defective awning package. I will NEVER EVER purchase ANYTHING from VEVOR!
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ed*** Ed***
Product Never Received
Worst customer service. Unable to communicate effectively with Vevor representatives and it's shipping & handling departments. Carrier and vevor do not aligned in their delivery processes.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Austin s Austin s
Order at your own risk.
I ordered 2 awnings both had damage but beyond the damage the colors aren’t the same even within the same package.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Louise Armstrong Louise Armstrong
Ms
I never installed the awning upon reading the directions and finding out the it doesn't handle wind very well. It's useless where we live.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.

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