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VEVOR Aluminum Awning 40 x 42 in, Durable Window Awning Door Canopy, Lightweight and Stable Aluminum Exterior Awnings Rain Snow Sunlight Protection for Door Entrance Windows Patio Porch

Customer Reviews for VEVOR Aluminum Awning 40 x 42 in, Durable Window Awning Door Canopy, Lightweight and Stable Aluminum Exterior Awnings Rain Snow Sunlight Protection for Door Entrance Windows Patio Porch

40 inch

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Edith Edith
H and c was mislabeled
Lightweight, some pieces were mislabeled, however it was easy to put together once we figured out the correct ones.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464182198286336] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
Kyran Godreau Kyran Godreau
Beware of the plastic sheeting
80 inch
Good awning, only down side was the anchors it came with where not the best and seemed cheap so I just went and got better ones, the crimps to slide the prices into eachother are not 100% so you have to really beat them into each other. The biggest down side was the plastic coating on the panels! Taking it off was TERRIBLE. Took about 2 hours to take it all off and still was small areas I was not able to get 100% off. That part really needs worked/ looked at.
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Eugene Pavon Eugene Pavon
Bad quality!
The canopy is badly designed. It is sagging at the center, even with the brackets already very tight to the reinforced wall. The metal screws provided were the wrong size and head shape. I was planning to take it down and return it but I already invested lots of labor time and purchased different screws. I will monitor over the winter how it performs with snow on top of it. I don't recommend this [product!
1 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
clive.magill clive.magill
good product, really bad instructions
awning itself is good and feels well made but the supplied wall anchors not compatible with instructions.... said to drill 12mm hole for concrete/brick but tightened metal anchors still pulled out easily by hand... think you'd need 10mm ones. fortunately there were plastic plugs as well that worked but still not ideal and wasted over an hour of time lifting and balancing the thing to screw it in, for it to not work.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
mark mark
cottage owner
I ordered 6 of the 108 inch awnings to act as a rain deflector on my 53 ft long cottage. It will be the perfect solution to my water problems on the side of the cottage due to a too short overhang design. Gutters were not a possibility due to the design. While the awnings are easy to assemble and will be plenty strong there is a major shortcoming. ALL the roof panels , 8 in this case per section, are covered in a very thin plastic film that is intended to protect the surface paint. It doesn't protect at all ,as most panels have scratches. It is adhered to the panel with a strong adhesive and because it is so thin it tears and becomes a major trial of patience to remove it. It took two of use and hour to strip the sheet off of one section. I have 40 more panels! I don't know what design engineer specified this film but he should be fired. A horrendous experience. I do not recommend this product unless you have absolutely no other solution, and you only buy one. Some of the weld of the frame were over welded and had to be ground down to fit the next piece. If they had not put the film and just used paper to protect it , it would have done just as good a job and i would recommend this product and given it a 5 star ease of use review.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Charles Charles
Cheap looking
80 inch
Looks really chintzy and cheap on my house
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
elzie1100 elzie1100
Simple Customer Service Debacle!
40 inch
Zero customer service on a missing part. If you are going to sell products to United States citizens, you might want to plan on providing missing parts. Rent a warehouse or build a storage building in the country that you "serve" and keep ALL of the needed parts for your awnings there. I spent WEEKS on a ridiculous email chain and was finally told that the missing "Part F" required an on-site remedy. I called the ONLY store for VEVOR in the United States. It is located in Texas which is over 1000 miles away from my home. No human answered the phone even after five calls. The voicemail was full and could not accept any messages. The only TINY bright spot in this whole debacle was the fact that VEVOR refunded me for the defective awning package. I will NEVER EVER purchase ANYTHING from VEVOR!
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Brian Brian
Poor packaging and unacceptable finish
Poor packaging and unacceptable finish 1 Poor packaging and unacceptable finish 1 Poor packaging and unacceptable finish 1
To start off, this awning is pretty well made for the price but unfortunately they never packaged it well enough for delivery. The issue I have is they coated ever panel with a clear film, my guess to prevent scratches since they're all packed on top of each other. This film is almost impossible to remove, this peeling sunburnt skin but imagine trying to peel off 24sqft a tiny piece at a time which took me a little over an hour. Although it cuts down on the scratches, it doesn't eliminate them completely and every single panel appears to have some of the paint removed from this film. Overall I'm happy with the awnings construction (so far) but very disappointed in the overall appearance and finish
0 people found this helpful
k73mario k73mario
Scratched and dented parts.
Scratched and dented parts. 1 Scratched and dented parts. 1 Scratched and dented parts. 1 Scratched and dented parts. 1
Parts are scratched and dented.
3 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
k73mario k73mario
Damaged box and parts.
Damaged box and parts. 1 Damaged box and parts. 1 Damaged box and parts. 1
The box arrived damaged and many of the pieces inside had deep scratches.
3 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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