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VEVOR Timber Claw Hook, 36 inch 4 Claw Log Grapple for Logging Tongs, Swivel Steel Log Lifting Tongs, Eagle Claws Design with 3307 lbs/1500 kg Loading Capacity for Tractors, ATVs, Trucks, Forklifts

Customer Reviews for VEVOR Timber Claw Hook, 36 inch 4 Claw Log Grapple for Logging Tongs, Swivel Steel Log Lifting Tongs, Eagle Claws Design with 3307 lbs/1500 kg Loading Capacity for Tractors, ATVs, Trucks, Forklifts

Round Steel Hook-4 Claws Rotatable 36 inch
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Customer Reviews

4 Out of 5
Based on 705 reviews
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Stéphane Rioux Stéphane Rioux
Jamais reçu
Jamais reçu, demandé et reçu remboursement rapidement
0 people found this helpful
Customer Service Reply: Nous avons constaté que le problème que vous avez signalé a été résolu par courriel. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter. Nous vous présentons également nos sincères excuses pour les désagréments rencontrés lors de votre livraison. Nous avons pris note de ce problème et le transmettrons à notre partenaire logistique afin d'optimiser le processus. Merci pour vos commentaires, qui nous aident à améliorer nos services.
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Mike Shrader Mike Shrader
M.shrader@yahoo.com
Serrated Hook-2 Claws Rotatable 32 inch
I haven't received the log tongs. They were paid for and shipped, but I have yet to see them. I have reached out to your customer service several times and haven't had any answers. I either want my money back or send me the log tongs I ordered!
2 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Canvaroué Jean Jacques Canvaroué Jean Jacques
Particulier
Serrated Hook-4 Claws Rotatable 32 inch
Commandé le 5 décembre, toujours pas reçu.. Colis perdu à UPS Corbeil Essonnes le 13 et pas étiqueté pour Chronopost.. Pas satisfait du tout du transport, encore de l'argent perdu pour moi.Alors que j'en avais besoin de cet outil maintenant..
0 people found this helpful
Customer Service Reply: Nous vous tiendrons informé(e) de l'évolution de votre dossier par e-mail ; veuillez consulter votre boîte de réception pour toute correspondance ultérieure.
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Williejo Williejo
Inadequate
Serrated Hook-4 Claws Rotatable 36 inch
Tongs do not open when unit dropped on log, not as depicted in videos. Eyelet atop that you can allegelly connect to a chain is far to small to fit a chain actually. Not a real chain anyway. Would love to return this useless piece of equipment gathering cobwebs in my shop. Junk Chinese stuff not made to any decent specs.
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lynn Garvie Lynn Garvie
Home owner
Serrated Hook-2 Claws Rotatable 32 inch
Bought these and first time I used them they bent all to hell Now they wont grip the logs right
2 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Twisted tree service Twisted tree service
Owner
Serrated Hook-4 Claws Rotatable 36 inch
First time I used it back on a 18 inch log
1 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
Patrick Markham Patrick Markham
Mr.
Round Steel Hook-2 Claws No 18 inch
Very disappointed. I never received the item and your asking for a review. Not happy.
1 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Peter Omlor Peter Omlor
Presiden5 Omlor Electric Inc
Serrated Hook-2 Claws Rotatable 28 inch
Horrible experience with Vevor. I messaged them about missing parts. They said they would send them and never did. This is my first and last experience with Vevor.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Luther roberts Luther roberts
Used
Round Steel Hook-4 Claws Rotatable 28 inch
Not sure if I got a used one. But from what I see someone has used this and returned it.
1 people found this helpful
Customer Service Reply: Dear valued customer, your patience and cooperation are highly valued. We’re working diligently to handle your concerns and are determined to find a satisfactory solution. Be sure to regularly check your ticket and email for updates on the progress. For any more questions or assistance, feel free to get in touch.
Scott Brady Scott Brady
Business Owner
Serrated Hook-2 Claws Rotatable 32 inch
This product was shipped with missing parts, I cannot use it, chatted with a representative over two weeks ago, still have not heard back. This was not what I have come to expect from Vevor...hope this does not become my normal experience!
3 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we will create a ticket to follow up on this issue for you.

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