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VEVOR Timber Claw Hook, 28 inch 4 Claw Log Grapple for Logging Tongs, Swivel Steel Log Lifting Tongs, Eagle Claws Design with 2205 lbs/1000 kg Loading Capacity for Tractors, ATVs, Trucks, Forklifts

Customer Reviews for VEVOR Timber Claw Hook, 28 inch 4 Claw Log Grapple for Logging Tongs, Swivel Steel Log Lifting Tongs, Eagle Claws Design with 2205 lbs/1000 kg Loading Capacity for Tractors, ATVs, Trucks, Forklifts

Round Steel Hook-4 Claws Rotatable 28 inch
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Customer Reviews

4 Out of 5
Based on 705 reviews
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Patrick Markham Patrick Markham
Mr.
Round Steel Hook-2 Claws No 18 inch
Very disappointed. I never received the item and your asking for a review. Not happy.
1 people found this helpful
Customer Service Reply: We sincerely apologize that you haven’t received your package yet. We will immediately verify the delivery status with our logistics team and update you via email/ticket as soon as we have information. Thank you for your patience while we resolve this.
Frederick Scott Bedwell Frederick Scott Bedwell
Timber
Round Steel Hook-4 Claws Rotatable 36 inch
I enjoyed the tool until I picked up too much and the tool collapsed It folded while I was trying to load my trailer.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Peter Omlor Peter Omlor
Presiden5 Omlor Electric Inc
Serrated Hook-2 Claws Rotatable 28 inch
Horrible experience with Vevor. I messaged them about missing parts. They said they would send them and never did. This is my first and last experience with Vevor.
1 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Scott Brady Scott Brady
Business Owner
Serrated Hook-2 Claws Rotatable 32 inch
This product was shipped with missing parts, I cannot use it, chatted with a representative over two weeks ago, still have not heard back. This was not what I have come to expect from Vevor...hope this does not become my normal experience!
3 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, we will create a ticket to follow up on this issue for you.
Jim Jim
1 time use
Serrated Hook-2 Claws Rotatable 28 inch
I just got done using the tongs and one side bent, don't know if it was just the set I got or if all of the same product is so badly made with bad steel or what,won't order a set like this again. NOT saying their all bad but the one I received was not good quality
1 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for your feedback on your concerns. We apologize for the hassle caused. For further support, visit our "Contact Us" page online—find it in the bottom navigation bar. Submit a ticket here for unresolved issues, and our after-sales team is standing by to assist quickly. Thank you for your understanding.

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