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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m

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WD40 WD40
BAD PURCHASE!!!
Spray nozzle will not come off of hose. First time I used it. All it does is spin. Offered me sixty dollars to have it fixed or jump through hoops to return and replace. Would not give me full refund. Anybody have a spray hose , fix it guy? LOL i made the mistake of not reading reviews before I purchased!!!!!
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Customer Service Reply: Dear Valued Customer,We apologize for any inconvenience this may have caused and appreciate your patience. Please be informed that a return label has already been sent to you via email, along with all relevant instructions. For further assistance, please visit our "Contact Us" page online, which you can find in the bottom navigation bar. You may submit a ticket there for any unresolved issues, and our after-sales team will work to resolve them as quickly as possible. Thank you for your understanding.
Brandy Dooley Brandy Dooley
Mrs
Bought this reel not even a year ago and it is broke. For the first time the other day we pulled the hose out of the reel about 50-70 feet to wash a car. The hose will not go back in the reel now. I have bought a 3 year protection plan also. Velvor is now telling me they will Send me $32.00 and I can keep the broken reel! Or I could find someone to Fix it and they will replace it. Idk why they won’t just send me a new reel.
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Eric Dollar Eric Dollar
Mr.
have used this twice. The first time the nozzle it came with fell apart. The second time as the hose was winding up there was a loud noise inside and it quit working and will no longer reel the hose in. Complete junk and I'm 10 days out of the warranty.
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Customer Service Reply: Hi, so sorry to hear our product gave you trouble,we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Greg D Greg D
Good…then..
Worked great for one season. End of season unhooked supply water hose, unsealed the hose, took sprayer off, and reaped back up to empty water from hose. Went to use this spring and now it won’t roll back in after pulling it out.
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Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Richard VANHORN Richard VANHORN
130 foot hose reel
Very cheap., bought 4 of these and all of them didn't last a season. Hoses will not roll up, attachment broken, very cheaply made spent like 425.00 dallors never again. Don't buy. Poor poor terrible product. Then they refund me very little buy two more and they are the same cheap stuff. Done with this.
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Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Steve Steve
Mr
Great idea but broke within the first week of using it.
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Grzegorz Grzegorz
Wąż
25 m
Nie polecam. Po pierwszym rozciągnięciu już się nie zwija…
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Customer Service Reply: Utworzyliśmy zgłoszenie, z którego możesz skorzystać, aby dowiedzieć się więcej o tym problemie. Nasz zespół obsługi klienta skontaktuje się z Tobą e-mailem i będzie Cię informował o postępach w rozwiązaniu problemu. Prosimy o regularne sprawdzanie skrzynki odbiorczej w celu uzyskania wiadomości.
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Rick Rick
Owner
Hose will not go back into holder
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Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Jay Trueheart Jay Trueheart
Owner
Hose reel is alright. Customer service is nonexistent. Comes with 2 different sprayer heads, only you can't get the one that comes on it off. And Customer service has no answer even after 2 weeks- all they say is we're working on it.
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Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Disappointed User Disappointed User
Field Tech
I ordered this because it's advertised as heavy duty. It's anything but heavy duty. The first hose reel was installed and the hose split wide open within 10 seconds of running water through it. I was offered a replacement which I accepted but was shocked when the second hose split after 30 seconds under pressure. Not heavy duty or high quality.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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