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VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

Customer Reviews for VEVOR Retractable Hose Reel Water Hose Reel 35m x 1.3cm 180° Swivel Wall-Mounted

35m
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Customer Reviews

4 Out of 5
Based on 3545 reviews
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3545 Reviews
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Dave Dave
Hose
It lasted 2 years then the rewind broke. I have 2 others that I purchased in the last year. Work ok. I had Stanley brand on my last house and they were 10 times better.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. We’re sorry to hear that you encountered this issue after such a long period of use. We have created a ticket for you to follow up on this issue. Please know that we take all feedback seriously, as it helps us improve and continue serving our customers better.
Wendy Wendy
Westlake
Very easy to assemble. Cheap nozzle, could be better quality
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Bart Bart
waterboy
First time i pulled it out to 75' belt came off...still won't retract all the way...hose has to roll up perfect or it hits the top case. Too be determined...
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
LB LB
Iffy
Love the concept however the hose don't always reel in all the way
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.
Rocketman Rocketman
Oops
Bracket that comes with reel is permanently attached which makes installation pretty awkward. Other units have detachable bracket to make installation so easy. And the unit can be removed for storage and use somewhere else.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Retractable hose Retractable hose
Hose
This is an awesome hose system! The only reason it’s getting 3 stars is because the water pressure is weak! Quality is good, mounting is awesome but I’m not sure why the pressure is so weak!
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Sandeep Arora Sandeep Arora
Buyer
The quality of the product is not that great and I am wondering how this will pan out in winters. Makes a lot of noice when we take the pipe out and when it is rolled in.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Charles Collins Charles Collins
Farmer owner
Poor quality, does rewind like advertised. Leaked and needed repair in a few months. Would not recommend anyone buying
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize that the product did not meet your expectations and for the inconvenience you experienced. We have created a support ticket regarding your concerns, and our customer support team will be reaching out to you via email shortly. They will work with you to address the issue and keep you updated until it is resolved. Please keep an eye on your inbox, including your spam or junk folder if necessaDear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize that the product did not meet your expectations and for the inconvenience you experienced. We have created a support ticket regarding your concerns, and our customer support team will be reaching out to you via email shortly. They will work with you to address the issue and keep you updated until it is resolved. Please keep an eye on your inbox, including your spam or junk folder if necessary.
Eduardo Eduardo
Not what I expected
Received my hose reel a few days ago and after mounting it on the bracket and making all hose connections I learned that water flow wasn't quite what I was expecting it to be. It was very weak. I did all reasonable troubleshooting, checked for kinks,extended the hose out fully and inspecting it check connections at the hook up point to see if anything was interfering with the water pressure and after all that water flow was still very weak. I might have jumped the gun on ordering this item. Oh well, lesson learned.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rosemary Teufel Rosemary Teufel
Miss
I have purchased now 4 of your hose housing unit one of them would not retract back wrote you guys a email and even called. So I did not want to wait for your response so I purchased another. Very disappointed in your customer service but I do love your product Rosemary Teufel 1664 Joffre Rd Forked River, NJ 08731 732 995 8586
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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