Customer Reviews for VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

Hose will not retract. Sent pictures no response. Should be covered under the one year warranty Buyer Beware !!

Bonjour, Cette enrouleur de tuyau a brisé au début de l'été. Je veux vous en informer. Ressort brisé à l'intérieur j'en suis certain, il ne veut plus s'enrouler si on le déroule il reste en place et on entend le ressort tourné avec le boyau et une deuxième pièces à cassé sans qu'on ne s'aperçoive qu'elle était brisée celle qui relie le boyau au centre de l'enroulement. Je vais envoyer une photo de la deuxième pièce défectueuse mais pour le ressort je ne sais pas comment faire pour réparer ça. C'est neuf et ça brise en peut de temps. Merci de faire le suivi.

Really hard to evaluate when item has never left your facility. Reason was you were out of stock & you try to push me package was lost. one of the worst poor after sales service. It has taken a month to resolve this case were you know thw realitty since first day

Nuo pat pradžių labai silpnai sutraukdavo žarną, o po mėnesio naudojimo žarnos nebesutraukia.Nerekomenduoju.

Only used 1 year and is already spraying water from somewhere inside. Not the happiest to spend 120.00 and only last this long. This unit was brought in during winter also.

I drilled holes in my brick house to mount this thing as per the directions. Opened the water valve and ran out 45 ft or so to water my new plants. I was just standing there watering when i heard the real completely unwind. First time using it and it was toast. VEVOR wants you to send video pictures and then try to wind this piece of trash back up and fit it back into its original box so YOU can send it back to them. I could hear screw rolling around inside it. You get what you pay for. They shouldbhave just sent me a new piece of junk .lol Thanks VEVOR!

Buenos días..no recoge la manguera .. mecanismo bloqueo roto interior

You pull it out and it won't go all the back in. First time using it. Would not recommend

Please do not buy. Do not attempt to repair yourself either

Broke within a few months, and the support has been absolutely atrocious, they take about a week to get back to you, even when a support request is marked as being urgent and they say they will reply within 48 hours, the support department is clearly understaffed