Customer Reviews for VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

The spray nozel is the cheapest garbage I have ever seen. All three units were leaking everywhere. I sent video to prove it. The hose is the lowest quality of hoze made. Very disappointed in this purchase. No wonder it's cheap.

I received this with no shipping damage. However after opening and going through the entire process of mounting bracket and hanging reel, I couldn't attach connection hose to water faucet because the attachment coupling was "oval" in shape and not "round" like it should be. My choice was to repair at my own expense or go through the trouble of repacking everything and returning for replacement which is a lot of trouble. This could all be avoided by having good quality control!!!!

Arrived broken from shipping. I can only get one picture to load but the inside reel is broken also.

Just missed the return window or else this would been returned. Does not retract like it did after a month of use. It stops about 15ft from reel. Not 5/8 like it’s advertised. Once it finishes failing it will be trashed and never buying another one again. I put a 5/8 hose next to it. They are selling a 1/2 as a 5/8 hose.

Don't buy does not work. Problem. NON RETRIEVE HOSE AT ALL. MECHANISM FAULTY. Trying to get refound but don't waste your time trying!! I'm trying to reach out to customer service but no luck so far.

Item is NOT as described, I ordered 1/2 and this hose is barely 6-7mm it's super tiny, cheap black hose, not like what was advertised. I am pretty unhappy about this purchase. I have ordered a few things from this company that I was pleased with, but this hose is pure garbage. Please refund my money so I can purchase something better. Thanks

My first use, I pulled the hose out to use had it lock in fine as it was rolling back in a rod feel out and the piece of the spool feel out. On the side of the reel a small white piece was sticking out to the side. I held the white piece up to get the hose to reel back in all the way. Please Let me know how to return and warranty. J

The customer service here is ridiculous. On May 27th I made a claim because the hand sprayer started spraying out the side of the handle after being used only 1 time!!! They responded that I would hear back within 48hrs for the resolution. Here it is April 3rd and still nothing. I have contacted them a couple times since and get the same response. “I should hear back from them within 48hrs with their results….. I am about to pack both up and send them back and get my money and by somewhere else. Such a simple thing to replace I don’t understand why it is taking them a week to figure out what to do….

Bought the VEVOR retractable hose reel (65 ft) and it already broke — very disappointed. The internal plastic elbow connector snapped/cracked after very light use, causing leakage and making the reel basically useless. This is clearly a cheap, weak component inside the unit, and once it fails, the whole system is unusable. On top of that, the hose is very hard to pull out from the reel, which makes it frustrating to use even before it broke. I expected much better durability, but the overall build quality is poor. Definitely not worth the money or the hassle of fixing something that should last much longer. Would NOT recommend.

Had high hopes for this item based on the reviews. Clearly people don't understand what they're buying. There are two fatal flaws with the design of this product. First, they are misleading you by saying this is a 5/8" hose. It is 5/8" OUTSIDE diameter. Normally in the Unite States the size indicates the INSIDE diameter of the hose because that's what determines the amount of flow through the hose. The other fatal flaw is that the connector that you screw into a nozzle or other device is short and does not have a hex nut on it. So when you thread it in it's recessed and can't be tightened enough. More so, it spins on the hose itself making it impossible to be removed. I had to cut the hose to install a new connector which is when I realized this is not a 5/8" ID hose because the connector would not fit inside of it. Now I have a non-returnable item that is useless. This hose reel is horrible, steer clear of it.