Customer Reviews for VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

Nice hose reel except it leaks at the end connection where the hose is pressed on to the male fitting. Also once you install the sprayer it cannot be removed. The fitting into the sprayer spins and there is nothing to grab onto. I had to cut the hose to remove the sprayer because it froze and cracked due to not being able to remove it prior to freezing. Vevor cheaped out on this design just to save a few pennies.

I was expecting the quality of the hose to be better than what it is, for the price the hose should be a better quality and not a cheap flimsy one. The nozzle attachment didn’t have any washers in it and the handle was broken, overall it does the job ok, bought it mainly for watering my house plants I keep on my front porch and washing my vehicles!

At first I thought this was a great product. But asbyiu use it you realize is starts to get sluggish rewinding itself. If you look inside you see what appears to be a plastic chain that operates the rewind mechanism. It's only a matter of time before it breaks or strips.

Very nice looking retractable hose reel. My biggest and only complaint is that the pressed on fitting at the end of the hose where you would install the sprayer leaks and cannot be repaired. After I screwed on the sprayer and used it to wash my travel trailer it constantly leaks and runs down my arm. I attempted to removed thr sprayer however the pressed on fitting rotates as it should and I cannot removed the sprayer as there is nothing substantial to hold onto to remove it. Looks like I'll have to cut off the hose on the end in order to remove the sprayer. Vevor took the cheap way out in this design aspect. Very disappointing.

The retracting spring broke after the third or fourth time, maybe? So rather than replace or refund. Vevor has tried to get me to fix it. Told me that how to operate it which was absolutely silly then offered to have it fixed and give me $20 for my trouble. Then offered me $32 for the thing because there is nowhere to get it fixed around here. I asked several times to either refund it or send me another one and they keep sending me messages to do things other than what I want them to do

Bought this hose reel now it leaking from sprayer but cant get it off cause of the design on male end. It just spins when I try and unscrew it.Ill have to cut sprayer off I guess but itll happen to next sprayer I put on it. Its a terrible design!

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Bonjour voici mon problème, Pistolet qui fuît 1 semaine après sont utilisation voir sur la photo.

L'enroulage automatique ne fonctionne pas donc le tuyau ne se range pas. Impossible de contacter VEVOR pour un remplacement via le formulaire car le téléchargement de photos ou vidéo ne fonctionne pas.

J’ai acheté au mois de février cet enrouleur en payant le prix fort et pour être tranquille pendant plusieurs années , et à l’ouverture du colis je constate que le produit est endommagé au niveau de l’axe qui maintient les 40m de tuyau. Après ma réclamation auprès du service client, ils me Demandent des photos du carton pour savoir si le produit a été endommagé pendant le transport . Pas de chance pour eux le carton est en excellent état . Donc je conclus que le service qualité n’a pas Fait son travail , et celui qui fait le packaging est passé outre . Première discussion avec un chat : elle me Tutoie super le Respect de la Clientèle J’attends deux jours ouvrable , je refais une demande . On me demande photo du carton pour au final me proposer un dédommagement de 20€ . 😂😂😂 A croire que j’ai acheté un produit d’occasion . Donc si j’accepte , j’aurais payé 80€ un produit cassé . Non désolé je veux un remplacement de mon produit Ci dessous leur proposition : Bonjour, Merci pour votre mail. Considérant que vous êtes notre précieux client, nous souhaitons vivement vous offrir une solution satisfaisante. Nous vous rembourserons 20 euros pour compenser vos pertes et vous conserverez le produit. Acceptez-vous cette offre ? Nous attendons patiemment votre réponse. Cordialement,