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VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

Customer Reviews for VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

40 m

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Warren Warren
Buyer
I ordered two reels, when received one didn’t have wall bracket, I requested another wall bracket and did everything they asked, was told it shipped out, then I was told they lost it and asked if I would take $52.00, I agreed and they never paid me, won’t be dealing with them anymore and will tell everyone I know about it!
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely apologize for any inconvenience caused and appreciate your patience and understanding throughout the process. We’re glad that the matter was resolved promptly through our email communication. Thank you for taking the time to share your feedback with us. Your comments are truly valuable and help us continue improving our products and services. Should you have any further questions or concerns, please do not hesitate to contact us again.
Maxime Maxime
Ce casse au bout de 1 mois
40 m
Ce casse au bout de 1 mois 1
Mauvaise qualité ce casse facilement le guide enrouleur c'est cassé vraiment de mausaise qualité j'ai fait une réparation provisoire
4 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Patrick Patrick
Absolute junk
40 m
Absolute junk 1
Bought two, first one broke within 3 days of use, stopped rewinding in and is now jammed out. Second one started leaking 2 weeks in. Now both are leaking profusely.
3 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Aida Aida
Vino roto
40 m
Vino roto 1
Tras colocarlo vimos que estaba rajado de arriba abajo
2 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Cristobal Cristobal
Carrete de manguera
25 m
Me parece un buen producto, el único problema es que la Sección de la manguera es un poco reducida y disminuye la presion
0 people found this helpful
Customer Service Reply: ¡Hola! Agradecemos mucho que compartas tu experiencia de compra con nosotros. Nos ayuda enormemente a mejorar. ¡Gracias de nuevo por tus valiosos comentarios!
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EngineerOfMultipleDisciplines EngineerOfMultipleDisciplines
Should have purchased the 5/8-inch high flow unit instead
Nice unit, Looks good and works. The install was straightforward. After using it a few times, I realized that I should have purchased the 5/8-inch hose "high flow" unit with 100 ft of hose instead. While this unit works, it just doesn't flow as much water as I expected. A few more items of constructive criticism: 1) Mount is made of plastic - wish it were a sturdier, higher quality metal mount. 2) Vevor doesn't carry spare parts - such as a mount. I had hopes of buying -one- unit and being able to move it to different locations around my home. Only option was to buy another hose reel. So if the mount ever breaks, the only recourse involves replacing the entire unit - not just the mount. I'll lay odds that the same situation applies to the hose (should it develop a leak). 3) The included spray nozzle is useless. While it works, it doesn't match my expectations. After about 5-minutes of using it, I decided to toss it in the spare parts pile and use a different spray nozzle that I already had on hand. The one I already had works way better and is far superior to the included spray nozzle. 4) Once the hose is out of the reel, it kinks up very easily. Frustrating to use at times.
1 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Scott Wood Scott Wood
Woody’s Welding owner
The hose perked on the sprayer and not at the connection. It also leaked at the connection to the picket and couldn’t tighten enough to stop the leak. The hose works great otherwise and retractable usage is excellent.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Darin Darin
Retractable hose real.
Works okay but the hose started to leak at the end with the nozzle. I thought it was just simply tighten it up, to solve the problem. But that did not do it. The end of the hose is literally spinning inside the nozzle in creating a water leak at their breast fitting. I think I went out to try to turn this in and get a warranty issue.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
stephen stephen
consumer
Arrived without the sprayer nozzle.
0 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Kevin Farmer Kevin Farmer
Leaks
Like it overall but regardless of the sprayer used it leaks continuously. Don't like having to turn off the spigot every time I use
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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