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VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

Customer Reviews for VEVOR Retractable Garden Hose Reel, 1/2" x 131.23 ft Wall Mounted Hose Reel, Heavy Duty Garden Hose Reel with 9 Patterns Nozzle, Any Length Lock, Auto-Rewind Slow Return System and 180°Swivel Bracket

40 m
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Customer Reviews

4 Out of 5
Based on 3583 reviews
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Melanie Prough Melanie Prough
Clearly not designed for South Georgia heat.
Clearly not designed for South Georgia heat. 3
Clearly not designed for South Georgia heat. If you get one clean/rinse it out on the regular & I used a wooden pin to fix the pin issue.
0 people found this helpful
Customer Service Reply: Dear valued customer, We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Juju Juju
Trop fragile
40 m
Trop fragile 1
Commande reçu et installation mais apprêt 4 utilisation il a cassé !
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Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client a été décevante ; nous prenons vos remarques très au sérieux. Merci beaucoup de nous en avoir fait part : vos retours sont essentiels pour nous aider à corriger la situation et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par échanges d'e-mails. Nous sommes ravis que votre souci ait été pris en charge rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Luis Poventud Luis Poventud
Just stop rolling back 2 year used
Well just broke no good. , now to the trash
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
julien.flajoulot julien.flajoulot
Reçu cassé
30 m
Reçu cassé (dommage au cours du transport), SAV contacté et produit intégralement remboursé. Je ne peux donc pas faire de retour sur le produit (je mets 3 étoiles sur 5) mais point de vue SAV c'est performant, ticket traité en moins de 24h avec remboursement intégral du produit et conservation de celui-ci...
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Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Mark Allen Mark Allen
Decent product for the money
I have been using this hose reel for about 2 months. I have it mounted in my garage to use with my pressure washer, it been working great. The only dislike I have is with the hollow plastic pin that holds the reel to the wall mounting bracket. The weight of the reel when full of water flexes the pin enough to allow it sag and lay to the side. I ended up finding a piece of steel rod to fit inside the hollow plastic pin to stiffen it up, problem solved
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Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Mathias Mathias
Enrouleur moyen
25 m
Globalement déçu de cet enrouleur avec lequel j'ai eu plusieurs fois le problème pour réenrouler le tuyau. Aussi, le diamètre du tuyau est petit et n'offre pas un débit énorme surtout avec le pistolet multifonction qui est très basique. Je le remplace dès que je peux par un Gardena, plus cher mais plus robuste et qui fait le job.
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Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Salvo Salvo
Patania
25 m
Mi aspettavo una maggiore portata ,non avevo valutato che il tubo e di diametro minore rispetto a quello che normalmente utilizzavo
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Customer Service Reply: Ciao! Apprezziamo molto che tu abbia condiviso la tua esperienza di acquisto con noi. È molto importante per aiutarci a migliorare. Grazie ancora per il tuo prezioso feedback!
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Larry Leake Larry Leake
Mr
Hose when pulled out a ways kinks very easy. Needs to have a better hose
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Zurkster Z Zurkster Z
Mediocre quality!
Hose binds when retracting. Poor design quality.
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Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Brett Lucas Brett Lucas
Vevor 5/8 retractable hose reel.
The hose reel works well. Retracts very well. However it was listed as a 5/8 diameter hose. It’s only 1/2”. Doesn’t give enough flow for what I use it for.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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