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VEVOR Retractable Air Hose Reel, 15m x 9.5mm Rubber Air Hose Max 300PSI, Auto Rewind Air-Compressor Hoses Reel with 1m Lead in, 180° Swivel Ceiling/Wall Mount for Garage Workshops

Customer Reviews for VEVOR Retractable Air Hose Reel, 15m x 9.5mm Rubber Air Hose Max 300PSI, Auto Rewind Air-Compressor Hoses Reel with 1m Lead in, 180° Swivel Ceiling/Wall Mount for Garage Workshops

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172 Reviews
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Gary Mulder Gary Mulder
Air hose is garbage
Air hose is garbage 1
Coupler broke. Not a month old. Wheel grinds.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Soulignac Soulignac
Je déconseille
Après plusieurs mois d’utilisation, je regrette clairement mon achat. Certes, le prix est attractif et le visuel est sympa, mais la qualité n’est vraiment pas au rendez-vous. Le tuyau se remballe très mal : il faut constamment le guider à la main sinon il s’emmêle et se bloque sans arrêt. Le principe même d’un enrouleur automatique est justement de pouvoir remballer le tuyau facilement, sans devoir rester devant à l’accompagner doucement de gauche à droite pour éviter qu’il s’enroule toujours au même endroit. Au final, l’utilisation devient vite agaçante et pas pratique du tout. J’en ai acheté 4 et j’en ai même reçu un cassé à la livraison, ce qui est inadmissible. Très déçu de cet achat, je déconseille clairement ce produit.
2 people found this helpful
Customer Service Reply: Bonjour ! Nous sommes sincèrement désolés d'apprendre que votre expérience avec notre service après-vente et notre service client n'a pas été à la hauteur de vos attentes, et nous prenons vos commentaires très au sérieux. Merci beaucoup de nous avoir fait part de votre expérience : votre avis est essentiel pour nous aider à résoudre ce problème et à nous améliorer. Nous avons constaté que le problème que vous avez signalé a été résolu par e-mail. Nous sommes ravis que votre problème ait été traité rapidement. Si vous avez d'autres questions, n'hésitez pas à nous recontacter.
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Ron Ron
Decent hose for the price
The hose is priced cheaper than alternatives, but it has its cons as well. So far the mechanism that helps the hose return for storage has stopped working and now the hose just lays around. The hose also kinks up quite a bit, so I find myself having to fix the hose kinks quite often. Maybe if you don't extend the hose out that far, you may not have a hose kink issue, but that defeats the purpose of having a longer hose.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Zach Zach
Trash
Trash 1
This hose reel doesnt want to automatically reel up at all. I have tried repeatedly but it will not reel up all the way.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Franchise Franchise
Not a true 300 psi reel or 1/2 hose
Not a true 300 psi reel or 1/2 hose  1
This hose reel is decent overall, but there are a couple misleading specs. First, the hose is not a true 1/2". I build air, fuel, and coolant lines, and sizing matters — this feels undersized compared to a real 1/2" hose. Second, the hose is rated for 300 PSI, but the reel itself is only rated for 150 PSI. That means the seals and internal components of the reel can’t handle what the hose is capable of. It gives the impression you're buying a 300 PSI reel, but you're not. Because of these issues, I can’t give it 5 stars. It works, but the specs are a bit misleading.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Joe Cherry Joe Cherry
Owner
I ordered the air hose retractable reel and received it in good shape. Upon inspection I determined the reel would not retract at all. I called the support line and made them aware of the issue and all they would tell me to send in a picture of the reel showing the problem. Not sure how to make a picture of something not retracting , but I sent the picture and heard nothing back. I called back and requested a refund or exchange and still nothing. Vevor seems to have decent products but good luck if you have any issues.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Matt Matt
Underwhelmed
I wish I could say these were excellent but they’re the opposite. The moment we went to use them after mounting them they don’t work at all. I have used many retractable air hose units before and they work fine. For whatever reason these just don’t work. We have to work them so much and they just don’t operate correctly” and retract. . Also, one of them leaked immediately after we hooked it up at the internal mechanism. That was a bummer.. I’m so busy with my cabinet company I haven’t had time to deal with sending back so I just eat the cost I guess. I will be getting different ones that work correctly and spend money again somewhere else. So much fun…
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Emmanuel Emmanuel
Retractable air hose
Absolutely the worst air hose reel I’ve ever used. Will not roll back up to save my life. I have to fight it to get it to roll up 3/4 of the way and I don’t even bother to roll it up completely. I’m a big fan of vevor but this air hose reel is garbage
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Dufresne Dufresne
Article HS
Reçu, après montage impossible d'enrouler le tuyau, ressort HS Le SAV ne répond pas
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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careme careme
Enrouleur
Matériel reçu il ne fonctionne pas il ne fait pas sa fonction de enrouleur automatique.apres moulte msg aucune solution ne m’a été proposée !!! Toujours le même msg problème complexe à analyser nous avons besoin de plus de temps !!!!! Il marche pas le truc Cezt pas compliqué à analyser !!!!!! Jai fourni photo vidéo tout ce qu’il demande pour analyser !!!!! Plus du. Mois que sa dure et toujours rien !!!!!! Sav nul zéro je ne recommande pas VEVOR
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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