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VEVOR Pop Up Gazebo Tent, Pop-Up Screen Tent 6 Sided Canopy Sun Shelter with 6 Removable Privacy Wind Cloths & Mesh Windows, 12.5x12.5FT Quick Set Screen Tent with Mosquito Netting, Brown

Customer Reviews for VEVOR Pop Up Gazebo Tent, Pop-Up Screen Tent 6 Sided Canopy Sun Shelter with 6 Removable Privacy Wind Cloths & Mesh Windows, 12.5x12.5FT Quick Set Screen Tent with Mosquito Netting, Brown

Brown 3.81x3.81 m

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Russell weeks Russell weeks
Mr.
Brown 3.6x3.6 m
A failure of the gazebo occurred when opening the unit for the first time in my driveway. The cental hub fell apart when the nut fell off the bolt. The nut was the wrong size for the bolt. I had to disassemble the eight rods to press the bolt back through the fabric and use my own right sized nut. The eight rods scraped the sidewalls during re-assemblly.
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Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Angelss Angelss
12x12 pop up teny
Brown 3.6x3.6 m
Loved it but screen came with hole in it. Hoping I can get a repair kit!
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Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Mick Mick
Side panels
Brown 3.6x3.6 m
The velcro down side panels wpuld be better inside. They dont mesh well on the putside with the tie downs.
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Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messagDear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Klaus Bolling Klaus Bolling
Klaus.bolling@gmx.de
Green 3.05x3.05 m
Eigentlich bin ich mit dem Zelt zufrieden. Nur leider - in den letzten Tagen war Regen - musste ich feststellen, dass im Bereich der Dachnähte Regenwasser auf den Tisch tropfte. Ich werde in den nächsten Tagen versuchen, die Nähte mit Imprägnierspray zu behandeln und damit eine Abdichtung zu erzielen. Vielleicht könnten Sie mir entgegenkommenderweise eine entsprechende Sprühdose an meine deutsche Heimatadresse zukommen lassen. Mit freundlichen Grüßen, Klaus
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Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie Ihre Einkaufserfahrung mit uns geteilt haben. Das hilft uns sehr, uns zu verbessern. Vielen Dank für Ihr wertvolles Feedback!
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Tina Hitcher Tina Hitcher
12x12 gazebo
Brown 3.6x3.6 m
My original 12x12 gazebo zipper malfunctioned. But I contacted vevor through their 24hr chat. I have nothing but good to say they have a quality product and stand behind it. So grateful for such a great experience
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Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Rahul Gupta Rahul Gupta
Good quality... Not simple to setup
Green 3.05x3.05 m
This is a great quality product but it needs atleast 3 people to open up. Closing it down is a simple 1 person operatiln but opening it up requires significant force and you need to hold down the tent with guy ropes or stakes and in my case, it still needed people to hold it.
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Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
jack jack
v
Brown 3.5x3.5 m
Probleme lors de la 1e utilisation, pas capable de monter l'abri. Abandonner apres 45 minutes. Le lendemain je me suis rendu compte qu'un des 5 X des cotés était monter a l'envers, impossible de tirer dessus pour le sortir. Apres manipulation pour remettre le X en tige fibre de verre a l'endroit j'ai réussi assez facilement a monte l'abri. Rien brisé...
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Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
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nah
Brown 3.66x3.66 m
received on august 7. we have had probably 5 rainstorms and devour did not send enough cover cloths so rain has been getting in. apparently they're sending. its august 17th today. the gazebo is a very light material, I can see the velcro closures having a short life. it has kept out the flies. the slugs have been able to get inside from so much rain and no cover cloth to stop the wet. the only side that the slugs appeared were where there was no cover cloth. I can see getting about two seasons from this gazebo.
1 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
Dan MacDonald Dan MacDonald
Nice tent ....some issues
Brown 3.05x3.05 m
We love the tent. One major issue with it. The tabs where you peg to the ground are all ripping off it. Otherwise it is 5 star.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Robert Robert
Mr.
Brown 3.6x3.6 m
I set up the tent and realized that from the factory the roof pull strap was installed backward. So there is no way to pull the roof down after it is setup. I spent an hour taking it apart and reversing the strap so it was on the inside of the gazebo. I was comparing this gazebo to the Kuma brand and I found the Kuma band has 2 zippers one on each side of the door which is much more convenient. The Kuma brand also has a pole over the door which makes it more stable. The vevor brand is half the price of the Kuma gazebo. All in all it is a good value
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Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."

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