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VEVOR Pop Up Gazebo Tent, Pop-Up Screen Tent 6 Sided Canopy Sun Shelter with 6 Removable Privacy Wind Cloths & Mesh Windows, 11.5x11.5FT Quick Set Screen Tent with Mosquito Netting, Brown

Customer Reviews for VEVOR Pop Up Gazebo Tent, Pop-Up Screen Tent 6 Sided Canopy Sun Shelter with 6 Removable Privacy Wind Cloths & Mesh Windows, 11.5x11.5FT Quick Set Screen Tent with Mosquito Netting, Brown

Brown 3.5x3.5 m

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Kelly LeGallee Kelly LeGallee
Big disappointment
Brown 3.6x3.6 m
I bought this back in January and I was so looking forward to using it this weekend but what a disappointment it turned out to be for my very first time using it. One of the legs was so twisted in the netting that when I went to open it, one of the rods nearly took my head off. It whipped out so fast that it tore the netting (18" tear) .. I'm so disappointed, and the worst part is it leaks everywhere. I don't know what to say. I have spoken to a couple of people who have the same gazebo and they said their's were so easy to setup. They said mine was clearly defective. Because I bought it six months ago I doubt there is anything they will do about it.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
George Munoz George Munoz
Pop up tent
Brown 3.66x3.66 m
I like it , but it comes with stakes and rope but the tent has nowhere to tie to. Just used it and it got blown over and ripped. Total bad design. No loops at top or bottom. Ridiculous not to have and tie points.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rochelle Rochelle
Tent
Brown 3.5x3.5 m
Can’t open, can’t close properly Stuck in the basement never to be used Won’t stand on its own without put into the ground
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ingrid Gentsch Ingrid Gentsch
Defekte Ware geliefert
Brown 1.83x1.83 m
Defekte Ware geliefert  1
Mir wurde ein defektes Zelt geliefert das Netz hat ein Brandloch ich habe das sofort reklamiert aber habe keine Antwort erhalten wie der Fall jetzt weitergeht da ich mit Klarna bezahlt habe habe ich dort Käuferschutz beantragt und hoffe der Fall wird für meinen Gunsten entschieden denn das kann ja wohl nicht sein bei Reklamation bekommt man hier einfach keine eindeutige Antwort mehr nur eine Gegenfrage ob das Paket auch kaputt war das ist sehr enttäuschend
2 people found this helpful
Customer Service Reply: Wir haben Ihre Anfrage zu diesem Problem erhalten. Unser Kundenservice-Team wird sich innerhalb von 24 Stunden mit Ihnen in Verbindung setzen und Sie unterstützen, bis Ihr Anliegen vollständig geklärt ist. Bitte behalten Sie den Status Ihrer Anfrage und die E-Mail-Benachrichtigungen im Auge.
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Darryl Timbers Darryl Timbers
Missing parts
Brown 3.66x3.66 m
Missing parts  1 Missing parts  1 Missing parts  1
Shipping was fast that’s the only good thing about this transaction. Shelter arrived and took it camping Went to set it up after many attempts to get it we found out it was missing a support bar. Asked for a refund and I got that VEVOR will ship the missing part. Not happy with the purchase or the customer service provided
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
ref ref
Bad Quality and bad service!
Green 3.05x3.05 m
Bad Quality and bad service! 1
There are holes in tge fabric! stitching is poor. misaligned Velcro does not line up Courier did not deliver to my home I had to go to another town to pick up my package and it was damaged. Vevor support will promise you everything, but provide nothing.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Claes.fransson Claes.fransson
Mr
Brown 3.5x3.5 m
Order 6of April and still haven’t got delivery.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sheila Regan Sheila Regan
Do Not Waste Your Money!!!!!
Brown 3.5x3.5 m
This tent is a piece of junk. It had not stayed intact since the first day. I have used all tools provided to keep tent in place, along with hurricane straps and bricks. It just keeps moving, collapsing and ripping!!!!! Customer service at VEVOR is ridiculous!
0 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Kimberly Brandt Kimberly Brandt
Mrs.
Brown 3.6x3.6 m
Junk, only used 3 times. Leaked, and broke after the 2nd time. Was able to rig it up for the 3rd time super disappointing.
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Scheer Laurent Scheer Laurent
Tonnelle pop up
Brown 3.66x3.66 m
C'est dommage que les coutures des scratchs sois de travers et non sur l'ensemble du scratch , les coutures des attaches au sol sont aussi de très mauvaise qualité , 1 er montage et déjà une de cassée que j'ai du recoudre .
0 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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