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VEVOR Pop Up Gazebo Tent, Pop-Up Screen Tent 6 Sided Canopy Sun Shelter with 6 Removable Privacy Wind Cloths & Mesh Windows, 10x10FT Quick Set Screen Tent with Mosquito Netting, Army Green

Customer Reviews for VEVOR Pop Up Gazebo Tent, Pop-Up Screen Tent 6 Sided Canopy Sun Shelter with 6 Removable Privacy Wind Cloths & Mesh Windows, 10x10FT Quick Set Screen Tent with Mosquito Netting, Army Green

Green 3.05x3.05 m

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He-ho-ha He-ho-ha
1st impressions!
Brown 3.6x3.6 m
It’s plus is the ease of set up. It was up inside of 1 minute minus staking it down as recommended to protect from wind! I bought this brand for 2 reasons which upon my initial search I read in its description, made in USA & it mentioned about something “metal” inside the tent. Both were false - was made in China (quality issues likely) and there was were no metal poles as I mistakenly believed, they were fibreglass which crack easily with time. A critical seem around the dome was only single stitched, quality would have had double stitches. Also the center strap to pull down & collapse the dome for packing was not on the inside where it should be but on the outside top of the dome. I reversed it but wasn’t easy to retread it, took about 30 minutes trying to align the strap bolt thru the center hole.
1 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product—we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, We've already created a ticket to follow up on this for you to make sure there aren't any outstanding issues.
ELee ELee
Poles cracked with first set up
Brown 1.83x1.83 m
Fiberglass poles cracked first time we set it up leaving splinters in my son’s hand. Difficult set up. Also had a lot of difficulty with UPS shipping, was told tent was being returned to Vevor warehouse but it showed up a week later after I’d found an alternate tent locally.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Marshall Munson Marshall Munson
camper
Brown 3.6x3.6 m
1st use was a hot sunny couple of days and the screen tent worked well. 2nd use was camping with the family last weekend. It rained 2 nights. We moved everything into the tent to keep it dry. The entire seam between the roof and sides of the screen tent leaked profusely. A lot of equipment was wet in there. The roof also leaked somewhat, but the seam was terrible. It should have been factory seam taped. Other seams are taped. The side panels worked well keeping rain from coming in the sides. Disappointed in the lack of sealer around the roof/side seam. The size is great and setup was easy. If not for the soaking inside, it would be a great screen tent.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for sharing your concerns. We apologize for the trouble. Visit our "Contact Us" page for help. Our after-sales team will assist quickly. Appreciate your understanding.
Ronald olwig Ronald olwig
Screen tent
Brown 3.05x3.05 m
There was a rip in one of screens. I contacted customer service. They told me to sew it.
1 people found this helpful
Customer Service Reply: Dear valued customer, We thank you for your feedback. Sincere apologies for any inconvenience this may have caused. Our after-sales team will assist quickly if you visit our "Contact Us" section online. Thank you for your understanding.
Nicky popplewell Nicky popplewell
Mr
Brown 3.81x3.81 m
Well I just opened it out of the box and opened it up. First thing I noticed was a couple wear marks through the nets. Right by one of the poles. Then I seen a couple small holes in the fabric. I did just submit a return, let’s wait and see how it gets handled.
0 people found this helpful
Customer Service Reply: Dear valued customer, we appreciate your patience and cooperation. Right now, we're working hard to address your concerns and come up with a satisfactory solution. Keep an eye on your ticket and email for updates. Feel free to reach out if you need more assistance.
Patrice Boulianne Patrice Boulianne
Problème d’étanchéité.
Brown 3.05x3.05 m
Cela ne fait même pas un an que j’ai acheté ce produit et je l’ai reçu avec un problème d’étanchéité, j’ai demandé qu’on respecte la garantie mais on m’offre 30$ c’est ridicule j'ai payé 300$ , donc ce produit ne vaut que $30 dollars donc n’acheter pas leur produit je n’ai plus aucune confiance en eux . ATTENTION AUX ACHATS CHEZ VEVOR AUCUN RESPECT DES GARANTIES . COMPAGNIE NON RESPECTUEUSE ENVERS CES CLIENTS.
1 people found this helpful
Customer Service Reply: To our esteemed customer, thank you for your understanding and cooperation. We’re actively working on resolving your issue and are dedicated to finding a satisfactory outcome. Please make sure to check your ticket and email periodically for updates on how things are progressing. Don’t hesitate to contact us if you require more help or have additional queries.
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Service Complaint Service Complaint
Service NOT SO GOOD
Brown 3.6x3.6 m
Tent came with missing parts and I had to contact service many times in order to get these parts ordered. They advised it will take 2 weeks to get these sent, yet you can get the complete tent sent in 2 days after placing the order. This was complete non sense so we had to argue and finally they were offering us money to accept this wait time, but I just wanted a new tent sent out. After 2 weeks we finally did receive a replacement. As far as the tent is concerned it is Okay for the price. Not Happy Customer!!!!
0 people found this helpful
Customer Service Reply: Dear valued customer, we appreciate your patience and cooperation as we handle your concerns. Our team is actively striving to find a solution that will meet your expectations. Check your ticket and email regularly to stay informed about how things are progressing. For more help or queries, feel free to contact us anytime.
Paco peña Paco peña
Tienda defectuosa o de mala calidad
Brown 3.66x3.66 m
Tienda defectuosa o de mala calidad  1 Tienda defectuosa o de mala calidad  1 Tienda defectuosa o de mala calidad  1 Tienda defectuosa o de mala calidad  1 Tienda defectuosa o de mala calidad  1
Con poco uso se la a comido el sol y tiene numerosas rajas
1 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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André André
Fuite
Brown 3.66x3.66 m
Fuite 1
La tonnelle est bien quand il y a le soleil je l'ai utilisé pendant 4 jours et après une petite pluie fine ça goûter en plein milieu
2 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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LOCOCHE LOCOCHE
Mademoiselle
Brown 3.81x3.81 m
Mademoiselle 1
Bonjour, Le produit aurait pu être excellent d'une part si un SAV avait pu être joignable rapidement après la livraison, et si il ne manquait pas une couture sur un foureau pour un montant. Ce qui fragilisé grandement la structure étant donné que c'est un des montant de la porte.
1 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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