Customer Reviews for VEVOR Pop Up Canopy, 10 x 20 FT Instant Canopy Portable Gazebo with 3 Sidewalls & 2 Ventilated Windows, Height Adjustable Pop-Up Outdoor Shelter Tent for Events, Patio, Backyard, Party, Parking

The metal sides that connect together broke into pieces in a stiff wind. The side pieces themselves were incredibly thin plastic, easily torn. The instructions were convoluted and difficult to understand. It in fact was not easy to pop this up at all. Two people struggled to do it. Maybe if there had been no wind, it would have been fine? So on a summer day with no wind, this would be a good setup, if you have three people setting it up.

I received a damaged item ($200) and their resolution is to issue a $20 refund. This guys are a joke

Purchased this canopy as I had bought one two years ago from Beaver that was fantastic. I looked for the same model and was unable to find it however came across this one that seemed reasonable. Ordered it and it is not. You can see from the video of the leaks from the rain. We just had that destroyed a lot of my product you can see the runs in the canvas and the legs are just not the same quality as what I had in the original wand. I wish I could get this return and get original one again, but they do not carry it. Stay away from this one

The two that i bought broke...a total lost for me !!

I would love to leave a review but the canopy got lost in shipping and i never received it. I was so looking forward to using this canopy at my next competition but unfortunately I had to purchase a different brand that I’m not satisfied with.

Whatever you do do not order anything from Vivan their customer service is lousy. They don’t respond to claims there is no telephone number. It’s fraud. It’s a waste. It’s a scam. Do not order anything from VV. It’s a waste of time. Their product sucks unprofessional customer service I will report this bad reviews online everywhere I can find I filed a claim and I still haven’t got a response back four days later business days later so right now you or I’m gonna go online And every kind review I find about your company would be a negativity. I will warn everybody out there to not buy your product because if they do, you can’t return it for whatever reason because their customer service is unresponsive, horrible company to deal with absolutely disgraced embarrassment to the consumer to the average consumer of management needs to get a hold of me. Send me an email. They have my information but I advise anybody out there that do not buy this product. You cannot return nothing they stall it install it install it until the times up and they give you a hard time. Do not buy this product. Save yourself buy another product somewhere else but don’t buy from VR.

This tent is supposed to be fire rated there is no tag on the canopy so I cannot use it for food vending. I tried to return it they would not return it but offered me a $35 credit which I am still waiting for after 3 weeks. I have notified them three or four times about this. I now have to try to sell this to make my money back. Plus I had no idea there would be writing on the canopy advertising vevor tools. I could have overlooked the writing on the canopy and pointed it away from my customers but the fact that it is not tagged with a fire rating is too risky. Customer service was not very friendly or forthcoming to help me return the item for full payment.