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VEVOR Poly Garden Dump Cart Heavy-duty Yard Carts and Wagons 1500 lbs/680.4 kg 13"/33 cm Tires

Customer Reviews for VEVOR Poly Garden Dump Cart Heavy-duty Yard Carts and Wagons 1500 lbs/680.4 kg 13"/33 cm Tires

1500 lbs Pneumatic Tire

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Micheal McCalvin Micheal McCalvin
Disappointed
800 lbs Pneumatic Tire
Quality lacking for the money spent
1 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
Kimberly Kimberly
Nice cart TERRIBLE tires
1200 lbs Pneumatic Tire
The instructions were terrible for this but once together it is a nice cart except for the tires. They went flat in the first use and they can’t be filled. You can hear air rushing out when trying to put air in them.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for your feedback. Please accept our apologies for any trouble. Our after-sales team is available for quick support via our online "Contact Us" page. We truly appreciate your understanding.
Daniel Robertson Daniel Robertson
Mr
1500 lbs Pneumatic Tire
Damaged. Sent me tube to get tire fixed. Additional costs involved in replacing tube and repairing tire.
2 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. We’ll pass your feedback to the relevant team to make necessary optimizations. If we need more details to look into this further, we’ll create a ticket to follow up with you. Thanks again for your valuable input!
John John
Homeowner
800 lbs Pneumatic Tire
I purchased this cart to bring firewood from my garage into my home. I had two issues. First, one tire arrived flat and wouldn't hold air. I pulled the tube and found the hole at the base of the valve stem where it contacted rough metal on the rim. Second, the dimensions given for the width between the two tires only applies to the front wheel - the back wheels extended out three more inches and prevented the cart from being wheeled though my door. I bought four new flat-free tires with a narrow hub and fixed both issues. My first disappointment with a Vevor product.
4 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for bringing your worries to our attention. We’re sorry for any hassle created. For additional assistance, go to our "Contact Us" page online; it’s in the bottom navigation bar. Use this section to submit a ticket for unresolved issues—our after-sales team is ready to help quickly. We appreciate your understanding.
Blake Blake
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this is my first purchase it is hard to give any good remarks because i can not put it together because i did not get all the nuts & bolts ask for them but just got a lot of runaround about sending pictures why do they need pictures when i told them what was missing i am older and do not know how to do all of those kind of things on a computer i was looking at a lot more items but having a hard time with the the help i received on first purchase they know what i bought they know what i needed but still gave me the runaround come on it is just a bag of nuts & bolts ( TOTALLY RIDIC ULOUS ) IF YOU ARE OLDER AND NOT GOOD WITH A COMPUTER AND DO NOT HAVE HELP THINK TWICE KNOW I HAVE TO DRIVE 40 MILES TO BUY NUTS & BOLTS (B---S---)
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Stan Stan
Faltaron piezas
1200 lbs Pneumatic Tire
Faltaron piezas 1
Estoy bastante descontento, aunque el carro no tiene mala pinta, pero a la hora de montarlo me di cuenta que me lo enviaron sin dos piezas de metal, es algo normal que puede ocurrir, pero mi descontento viene en que habré escrito ya como 10 e-mails y mensajes para que me lo envíen para montarlo, pero siempre la respuesta es en uno o dos días le contestaremos y nadie me contesta, hay que tener bastante cuidado en pedir en esta página
3 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Deborah Seffinga Deborah Seffinga
Parts missing
800 lbs Pneumatic Tire
Never got to put together. Went back and forth with VEVOR messaging but no progress. Being told parts would be sent in so many business days but then nothing. More back and forth emails promising to speak to some other department in their business. Still nothing! Been a month and a half maybe longer. I asked Paypal for my money back and at least got refunded. The VEVOR box still on my porch so now what do I do with a yard wagon without a vital piece. I will absolutely never purchase a VEVOR product. I just recently got an email telling me they were shipping my "Motherboard" to me!?!?!? I emailed back, the left hand knows not what the right hand is doing I never ordered a motherboard and I let them know what pieces were still missing that I never got now the only thing I get from them is advertisements for more stuff that I probably wouldn't ever get. " Nope I've had enough of a VEVOR thank you very much!'
3 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Daniel Goff Daniel Goff
Mr
Purchased a month ago. Missing front axel and securing latch, have still not received parts. Here it sits collecting dust😔
1 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Amy Barendregt Amy Barendregt
Ms
I used the wagon once to carry some pool sullies from my car to the pool area and 2 cotter pins from the wheels broke and the wheels fell off. Now im left having to purchase cotter pins. Not happy with this wagon
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Alex Janes Alex Janes
Flat tire
One tire was flat when i opened the box. Their solution was to send me a tube that I had to inflate and somehow figure out how to get that into the tire. Why didn't they just replace the entire tire rather than make me inflate the tube and put it in the tire???? I had to get a tool to get the stem through the rim. It was a lot of work for a brand new wagon. Very dissatisfied.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.

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