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VEVOR Poly Garden Dump Cart Heavy-duty Yard Carts and Wagons 1500 lbs/680.4 kg 13"/33 cm Tires

Customer Reviews for VEVOR Poly Garden Dump Cart Heavy-duty Yard Carts and Wagons 1500 lbs/680.4 kg 13"/33 cm Tires

1500 lbs Pneumatic Tire

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Retired guy Retired guy
owner
800 lbs Pneumatic Tire
Love the price, the wagon's abilities, the ease of dumping. However, the right rear wheel has gone flat, and three times I've refilled it with air, only to have it again go flat. I've had the wagon a month and this is getting really frustrating. It appears the tire wasn't properly sealed at the factory. There's no information on Vevor's website to find a replacement and there's no one to call. This falls under customer service--please have someone contact me so I can get the wagon back to its best shape.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
staak staak
Mr.
800 lbs Pneumatic Tire
despite the information on the vevor website I was charged custom duties upon collecting the shipment at the post office in Norway after a lengthy process with the Vevor customer service without a concluson I have given up getting the double charges refunded. I have been netshopping since about 2002 and this is the first time I have experienced this.There are plenty of netshops so I go somewhere else next time.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rob Rob
Mr
I would definitely get a bigger unit all the wheels set up. It’s very tippy.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Kenny Kenny
Owner
Wagon shipped fast. Over all appears to be good. The low rating is due to bent wheel. Talked to customer service, which appears to be a chatbot. Haven’t heard what they plan to do to make it right. The bent wheel is due to factory defect, you can see where hub was misaligned before welding, poor workmanship.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
rouana rouana
wahyd
Bonjour, je ne peux pas utiliser le chariot parce que sa largeur et plus grande que le pas de porte j'aimerais pouvoir le changer ou me faire rembourser ne pouvant l'utiliser il est parfaitement neuf et propre Cordialement rouana
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Brian Domicolo Brian Domicolo
Buy the gorilla cart
1500 lbs Pneumatic Tire
Spend the extra couple of bucks and buy the gorilla cart ! My VEVOR cart won’t stay latched , empty or with stuff in it I can’t roll more than ten feet and it dumps all that it !
1 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
John R Allen John R Allen
Not worth the money
1200 lbs Pneumatic Tire
The wagon overall is good quality however the wheelbase is too close together ifthe load is not distributed it will flip over. I wouldn't purchase this item again.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
JILL Russi JILL Russi
Customer
1500 lbs Pneumatic Tire
I have been extremely frustrated with this entire purchase from start to finish. From the moment I assembled the garden cart, it has not worked correctly. The cart will not latch properly, and as soon as I try to go uphill it falls backward, making it completely unusable and unsafe. I contacted customer support and followed the instructions they provided to try to fix the issue, but those steps did not resolve the problem at all. The cart still will not latch and cannot be used for its intended purpose. After explaining that the product is defective and unusable, I requested a refund. I was then offered a refund of $21 for a cart that cost me almost $200. That response was incredibly disappointing and does not come close to addressing the issue. I expected a functional product and reasonable customer service. Unfortunately, I received neither. Based on my experience, I would not recommend this cart or this company.
1 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Nate Nate
Missing parts
1500 lbs Pneumatic Tire
I received this cart and it had a missing part 1 month ago and still trying to get a replacement part . Do Not know if will ever get to use the cart for my business.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Joseph Joseph
Customer
1500 lbs Pneumatic Tire
They sent the wrong one, ordered the 1500lb version, they sent the 600lb version.
2 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.

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