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VEVOR Patio Gazebo for 6-8 Person, 10 x 10 FT Backyard Gazebo, with Mosquito Netting, Metal Frame, and PU Coated 180G Polyester, Outdoor Canopy Shelter for Patio, Backyard, Lawn, Garden, Deck

Customer Reviews for VEVOR Patio Gazebo for 6-8 Person, 10 x 10 FT Backyard Gazebo, with Mosquito Netting, Metal Frame, and PU Coated 180G Polyester, Outdoor Canopy Shelter for Patio, Backyard, Lawn, Garden, Deck

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19 Reviews
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JoAnne JoAnne
Great product for the price!
I’m really please with our 10x13 gazebo. It went up fairly easily, just a couple of minor manufacturing defects that we were able to fix and continue with assembly. We screwed it into our deck, and we close the walls when it’s not in use in order to avoid wind damage. I love that there are both screens and curtains. My only real complaint is that the zippers should start at the bottom and not the top. It’s a very tall structure, so trying to line up the zippers up way above my head on a stool is not the easiest. Makes more sense to have that at the bottom. Another adjustment that would really help is to have some weights of some sort at the bottom of the curtain and screen panels, so they don’t billow in the wind. But, if you tie them back to the poles with the provided Velcro wraps, they are fine. We love the look of it, the height, we’re able to fit our outdoor love seat, coffee table, 2 arm chairs and 2 ottomans, and a fan under it comfortably. Lots of time out here enjoying our yard away from the mosquitoes and rain these last few weeks!
2 people found this helpful
Eric Curtsinger Eric Curtsinger
Mechanical carpentry
Good quality I ordered this and when delivered I noticed the box damaged and a lot of tape but I don't like to return stuff especially as heavy as this was I start assembling this as I was to the roof I was missing 2 major poles and fasteners I contacted company and after a few different emails they finally sent me the poles and fasteners that I needed to finish putting it together it took about 3 weeks to get the missing parts but I do like it this was the second one I bought the first one was from big lots and was in stock everything was there I'm pleased with it and Vevor for getting me the missing parts.
1 people found this helpful
Lona Archer Lona Archer
Happy Customer
Our neighbor is now interested in our new gazebo. We enjoy the openness of the high ceiling. Easy to follow instructions. We do wish replacement tops were an option. Did I miss the tops for future?
0 people found this helpful
bfurlong101 bfurlong101
Not very strong
This prodding hold up to very little wind and broke apart and ripped quit easily as the material , it was made from was very thin, so in the end , had to be taken down
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Rafael sanchez Rafael sanchez
Mr
I had a lot of problems being able to assemble the part of the roof and the tubes that make it up.The top crown was of very poor quality and the corner tubes did not engage.I finally had to return it and vevor refunded me 70% of the original cost of the product...
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again.Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Clinton Clinton
Cheap
Cheap 2
Arrived broken can’t put together with this leg ithere response is so to resolve problem I will never purchase here again. No phone support
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jake Jake
MISLEADING RETURN POLICY ADVERTISED
MISLEADING RETURN POLICY ADVERTISED 1 MISLEADING RETURN POLICY ADVERTISED 1
The items I received are incompatible and, as per your '30-day no-hassle return' policy, I tried exercising my right to return them for a full refund or immediate store credit. Your previous response suggesting that a return is 'costly and inconvenient' contradicts your own advertised guarantees. I have already been more than reasonable by offering to accept store credit to purchase the correct replacement immediately. Reason for Return: The website’s "recommended" or "frequently bought together" feature suggested these items as a bundle. However, upon further inspection, these two products are incompatible. I was specifically looking for a permanent hardtop shelter solution, and the "Winter Cover" was marketed alongside a soft-top gazebo that does not support it.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Harry Harry
owner
Had less than 2 years and fabrick is ripping. Poor quality. outdoors for 6 months for 2 years and it ripped.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. We’re sorry to hear that you encountered this issue after such a long period of use.We have created a ticket for you to follow up on this issue. Please know that we take all feedback seriously, as it helps us improve and continue serving our customers better.
Samantha Samantha
Done after a little bit of wind
This thing folded like a blanket after a little bit of wind. Now it’s useless and I had to take it down. I even had the legs in cement so it was really a pain to take down. Sucks because it cost so much and it didn’t even last a summer :(
0 people found this helpful
Customer Service Reply: Dear valued customer, Thanks for letting us know your concerns. We apologize for any inconvenience this has led to. For further support, please visit our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket there for unresolved issues—our after-sales team is standing by to resolve them promptly. Thank you for your patience.

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