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VEVOR Outdoor Handrails for Steps, 4-5 Step Stair Rail Kit, Black Square Tube with Horizontal Bar, Carbon Steel Support Rails for Seniors, Concrete & Deck Stairs, Easy Installation

Customer Reviews for VEVOR Outdoor Handrails for Steps, 4-5 Step Stair Rail Kit, Black Square Tube with Horizontal Bar, Carbon Steel Support Rails for Seniors, Concrete & Deck Stairs, Easy Installation

Simple Type Step 4 or 5

Customer Reviews

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rail rail
easy to set up
Simple Type Step 2 or 3
easy to set up..very sturdy,great quality
0 people found this helpful
neil klein neil klein
commander
Simple Type Step 4 or 5
Everything came fine for the most part. Cover was slightly damaged and bent but I'm okay with it. It did not come with a drill bit like my other railing. But to be honest I'm not sure it was supposed to. I've never had a problem with vevor products
0 people found this helpful
CLAUDE CLAUDE
en réponse
Simple Type Step 4 or 5
parfait facile a monter
0 people found this helpful
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Barry White Barry White
Monsieur
Simple Type Step 4 or 5
Bon produit, bon rapport qualité-prix. Par contre, les fixations fournies ne sont pas adaptées à toute sorte de support. Il serait mieux de fournir les fixations dites universelles plutôt que les fixations uniquement adaptées aux béton solide.
1 people found this helpful
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d m hoare d m hoare
Good. Quality
Simple Type Step 2 or 3
Good quality
0 people found this helpful
Naz uk Naz uk
screws not lining up
Simple Type Step 4 or 5
very flimsey ,after fitting the middle bar the top bar screw would not fit on the top end so had to take the middle bar off one end and then screw the top bar both ends and finally had to weld the middle top end of the middle bar very frustrating it was wouldnt buy again
0 people found this helpful
Winling Winling
Les chevilles nulles! Pourquoi pas de forêt livré?
Simple Type Step 4 or 5
La rampe ok livraison ok. Mais alors les chevilles. Du 11 alors qu’il n’existe pas de forêt de 11. J’ai percé à 12 évidemment les chevilles nageaient dans le Trou et ne gonflaient Pas. Il m’a fallu acheter des ensembles chevilles boulon adéquats. Pourquoi ne livraientVous pas un foret Adéquat comme je l’avais cru d’après un commentaire. Et faire payer 10€ de plus mais au moins pas de surprise J’ai beaucoup ramé à cause de ça. ( amateur je ne sais pas que j’aurais u percer à 10)
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Asher Asher
Missing pieces
Simple Type Step 4 or 5
Missing pieces 1
Was delivered missing the screws to attach the railing to the posts. Can’t set it up without going to get the proper screws.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We sincerely apologize for the inconvenience caused by the issue you encountered. We have assigned a specialist to reach out to you via support ticket #[Ticket Number 464193275443200] within 48 hours to provide an appropriate solution. Please check the email address associated with your order and reply to us there.
ga*** ga***
Sent wrong item
Simple Type Step 4 or 5
I was sent this product but it is now the one I ordered or intended to order. The one I need has a single post and is intended for use with two steps. What was sent is of no use to me.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely apologize for the inconvenience caused by the mix-up with your order,we know this must have been disappointing.Making this right for you is our top priority. We will create a ticket to reach out soon and confirm details with you. Rest assured, we will work out a solution that meets your needs.Please check your inbox promptly for our messages.
Lola Lola
Terrible customer service
Simple Type Step 4 or 5
Bought 2 of the exact same handrails. One was incorrect (missing holes to attach the crossbar) have repeatedly contacted customer service to get the right part including pictures to explain, I was sent 2 little plastic pieces…not even close to what was requested. Have been waiting for the return label to send it back; nothing been sent. So I have opened dispute with my CC.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for sharing your feedback with us. We are truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. Your satisfaction matters deeply to us, and we are dedicated to making things right.We’ll immediately pass your concerns to our customer service and after-sales teams to drive improvements and we have created a ticket for you to follow up on this with you,our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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