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VEVOR Outdoor Handrails for Steps, 4-5 Step Stair Rail Kit, Black Square Tube with Horizontal Bar, Carbon Steel Support Rails for Seniors, Concrete & Deck Stairs, Easy Installation

Customer Reviews for VEVOR Outdoor Handrails for Steps, 4-5 Step Stair Rail Kit, Black Square Tube with Horizontal Bar, Carbon Steel Support Rails for Seniors, Concrete & Deck Stairs, Easy Installation

Simple Type Step 4 or 5
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Customer Reviews

4 Out of 5
Based on 95 reviews
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oddeirikback oddeirikback
Simple Type Step 4 or 5
The user did not leave any written comments.
0 people found this helpful
Customer Service Reply: Hi there! We really appreciate you sharing your shopping experience with us. It means a lot for helping us improve. Thanks again for your valuable input!
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Translated from Norwegian (Berkmel)
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ppufart ppufart
FIRMA NIERZETELNA
Simple Type Step 2 or 3
NIE POLECAM FIRMY , OSZUSCI . PRODUKT PRZYSZEDŁ USZKODZONY , ZAPROPONOWALI ZWROT WPŁATY KTÓREGO NIGDY NIE OTRZYMAŁEM
1 people found this helpful
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Vincent Vincent
achat d'une rampe
Simple Type Step 2 or 3
Bonjour j'ai bien reçu et installé la rampe, par contre les 8 attaches pour fixer au sol, est de très mauvaise qualités ( ça ne tiens pas au sol ) les boulons sont trop courts et s'enfonce tout seul, il a fallut que j'envoie mon amis en acheter 8 autres au magasin de bricolage prés de chez moi, ce qui m'a couté : 27 euros TTC. Voilà je tenais à vous le signaler
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Victoria Victoria
Owner
Simple Type Step 2 or 3
End caps of railings were cracked in shipping. Shipping seems to be an issue on all products. Items need to be packed better.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.Please be informed that we have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Anita Schnitzius Anita Schnitzius
Outdoor handrail
Simple Type Step 4 or 5
I can't leave a review as we didn't receive all the parts! At first we noticed the box was torn off at delivery and rail was broken and contacted Vevor Support which was an experience in itself!! Finally after speaking with numerous people they sent a refund. After that we opened the box to find no directions, no nuts or bolts and one support leg missing!! Overall it was not a pleasant experience 😕
0 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.

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