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VEVOR Alcohol Still, 3 Gal / 11.4 L Stainless Steel Water Alcohol Distiller with Copper Coil, Home Brewing Refining Fermentation Kit with Thermometer, for Wine Whisky Brandy, Silver

Customer Reviews for VEVOR Alcohol Still, 3 Gal / 11.4 L Stainless Steel Water Alcohol Distiller with Copper Coil, Home Brewing Refining Fermentation Kit with Thermometer, for Wine Whisky Brandy, Silver

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Customer Reviews

4 Out of 5
Based on 509 reviews
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Vasseur didier Vasseur didier
M.
Bonjour, Pour commencer, aucune notice de montage, mais genre zéro quoi. Petit livret de présentation et de recette 100% anglais. Pas de support induction, ça tombe mal, je n'ai que ça. Je l'ai monté tant bien que mal puis démonté pour un retour au cause de ça. Enfin, renvoyez le gars qui colle les étiquettes en fin de fabrication sur la cuve, car 200ml de dissolvant et 2 éponges ne sont pas venu à bout de cette colle sur de l'inox !
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème et restons en contact permanent avec vous à ce sujet. Nous vous avons proposé une solution par e-mail et attendons votre retour. Soyez assuré(e) que nous continuerons à assurer un suivi jusqu'à la résolution complète du problème. Veuillez consulter régulièrement les réponses à votre demande et les alertes par e-mail.
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BENJI BENJI
Seriously
30 L
It was delivered a wrong house and I couldn't get any proof of delivery where it was sent even tho my address was correct. Had to apply for refund. Worried about using this service as of delivery company
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
john john
Mr.
Flimsy, no instructions, thin metal.
1 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Willy Willy
Unbrauchbar
Habe ein 11.4 lt Gerät erhalten aber keine brauchbare Montageanleitung vorhanden und Teile die nicht zusammen passen Einfach unbrauchbar
1 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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Erika Erika
Erika
SHOP ELSEWHERE! WOULD NOT RECOMMEND VEVOR FOR ANY PRODUCT! Their customer service is insanely robotic. I have been trying to return this kit for 5 days now with their team delivering expert levels of rigamarole. I am 100% sure this review will be hidden (after doing research it appears they hide bad reviews among other sketchy practices). Not worth your time. If you have any issues they will send lengthy, generic template responses that do not address anything relevant to what’s being discussed. Do not shop here.
1 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Richard Moore Richard Moore
5 gallon 19L distillery
I really don't understand why y'all didn't include a water pump And I had to buy one when I was asked if I wanted a water amd of I said yes
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Vallade Vallade
Commande incomplète et abimer
Commande qui a mit une semaine a arriver et surtout incomplète et certains parti casser : un hachoir avec lame erbrecher et qui touche les côtés intérieur du hachoir, poussoir a viande reçu casser . Et sur un alambic reçu sans la pompe et une fois monté la marmite du serpentin ne repose pas sur la marmite principal comme il devrait être sur la photo donc la solution et de devoir tordre le serpentin en cuivre ! Je ne vous recommande pas ces produits certe le prix et attractif mais au final du made in china non conforme aux descriptions ! Je suis en contact avec le service client je reviendrai partager mon expérience mais pour sur j'ai commandé pour rien étant donner que je ne peut même pas essayer les produits commandés et de plus je doit les bricoler c'est top !!
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Renaat Renaat
VEVOR Water Wijn Distilleerder
Makkelijk in gebruik, goed te onderhouden. Helaas kan je geen onderdelen apart kopen, zoals bv. een deksel, of koperen spiraal. Andere onderdelen zoals flexibel en thermometer kan je via ali… kopen, daarom een ster.
1 people found this helpful
Customer Service Reply: Bedankt voor uw feedback. Het spijt ons zeer te horen dat u problemen met het product hebt ondervonden. We hebben een ticket voor u aangemaakt om dit probleem op te volgen. Ons klantenserviceteam neemt per e-mail contact met u op en houdt u op de hoogte totdat het probleem is opgelost. Controleer uw inbox zo snel mogelijk op onze berichten.
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Pasquale Pasquale
Distillatore mai arrivato
Dopo che il corriere ha fatto 20 giorni di ritardo, mi è arrivata l'email dell avvenuta consegna, sono andato al punto di ritiro ma il pacco non è mai arrivato
0 people found this helpful
Customer Service Reply: Abbiamo notato che il problema da lei segnalato è stato risolto tramite comunicazione via email. Siamo lieti che il suo problema sia stato risolto tempestivamente. Per ulteriori domande, non esiti a contattarci nuovamente. Ci scusiamo inoltre sinceramente per l'esperienza logistica insoddisfacente che ha riscontrato. Abbiamo preso nota di questo problema e lo comunicheremo al nostro partner logistico per ottimizzare il processo di consegna. La ringraziamo per il suo feedback, che ci aiuta a migliorare i nostri servizi.
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siegmundrichardt@aol.com siegmundrichardt@aol.com
Dipl.-Ing
Es fehlen Verbindungsteile. Ich mußte improvisieren. China halt. Gruß Siegmund Richardt
0 people found this helpful
Customer Service Reply: Hallo! Wir freuen uns sehr, dass Sie uns Ihr Einkaufserlebnis mitteilen. Es hilft uns sehr, uns zu verbessern. Wir leiten Ihr Feedback an das zuständige Team weiter, um notwendige Optimierungen vorzunehmen. Nochmals vielen Dank für Ihren wertvollen Beitrag! Es tut uns sehr leid, dass Sie Probleme mit unserem Produkt hatten – wir wissen genau, wie frustrierend eine Fehlfunktion während der Nutzung sein kann. Wir möchten das Problem schnell für Sie lösen! Sie können sich auch gerne an unseren Live-Chat oder unseren E-Mail-Kundensupport wenden, um Hilfe zu erhalten!
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