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VEVOR Flex-Head Ratcheting Wrench Set, 12-Piece Metric 8 mm to 19 mm, 72 Teeth, Cr-V Steel Ratchet Flexible Combination Wrench Set with Roll Up Pouch, for General Household and Automotive Repairs

Customer Reviews for VEVOR Flex-Head Ratcheting Wrench Set, 12-Piece Metric 8 mm to 19 mm, 72 Teeth, Cr-V Steel Ratchet Flexible Combination Wrench Set with Roll Up Pouch, for General Household and Automotive Repairs

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Customer Reviews

4 Out of 5
Based on 618 reviews
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618 Reviews
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Omar Zamora Omar Zamora
Bsh
24 pcs Metric & Imperial
I didn't receive my package, supposedly because my address was wrong. I got a refund, but it was a terrible excuse.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Lazaro Mena Lazaro Mena
Mr
16 pcs Metric
Hi I never receive this order, if you don’t have the parts please return the money thank you
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Robert Robert
Engineer
24 pcs Metric & Imperial
Sadly one of the wrenches ratchet did not work. Vevor did refund me most of the cost.
1 people found this helpful
Customer Service Reply: "We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services."
Allen Terry Allen Terry
Mr
16 pcs Metric
Never recieved no refund as of this date
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Fernando Ramirez Fernando Ramirez
Combination wrenches metric
16 pcs Metric
If i could get a tracking update and or the tools i ordered have gotten with customer servce and they them selves dont know were my order is so there is no way to make a review on something that say deliver !??? And product to review ???????
0 people found this helpful
Customer Service Reply: "Dear valued customer, We sincerely apologize for the inconvenience you experienced with the delivery. We have reported this issue to our logistics partner so they can work on improving the process. In the meantime, Our customer service team will follow up with you by email and keep you updated until the matter is fully resolved. Please check your inbox for our messages."
Krasimir Kolev Krasimir Kolev
Krasimechanik@gmail.com
24 pcs Metric & Imperial
Nach eine Monate arbeiten die ratchenschlüsel funktioniert nicht
0 people found this helpful
Customer Service Reply: Vielen Dank für Ihr Feedback. Es tut uns sehr leid, dass Sie Schwierigkeiten mit dem Produkt hatten. Wir haben ein Ticket für Sie erstellt, um den Sachverhalt weiter zu verfolgen. Unser Kundenservice-Team wird Sie per E-Mail kontaktieren und Sie über den Stand der Dinge informieren, bis das Problem gelöst ist. Bitte prüfen Sie Ihren Posteingang regelmäßig auf unsere Nachrichten.
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Peter Fitzsimons Peter Fitzsimons
Mr
16 pcs Metric
Very poor quality
0 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
ByronSmith ByronSmith
Horrible
Absolutely horrible customer service. Never seen anything like it. Wait a month on an order that is obviously lost. They give u a date then when that is up u wait some more. Shop at harbor freight where they know how to treat a good customer
4 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.

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