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VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews

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1883 Reviews
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Gabriel Gabriel
Se gripo
La motosierra no ha aguantado 2 depósitos de gasolina y se a gripado ,quemado el motor ,se la voy a reclamar pero no sé que garantía tiene esto,es tirar el dinero no aguanta nada
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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Pascal Timoteo Pascal Timoteo
Faltam peças
Comprei a motoserra e veio sem a serra.
1 people found this helpful
Customer Service Reply: Olá! Lamentamos muito que a sua experiência com o nosso serviço pós-venda e atendimento ao cliente tenha sido decepcionante e levamos o seu feedback muito a sério. Agradecemos-lhe por partilhar a sua experiência connosco — a sua opinião é fundamental para nos ajudar a corrigir este problema e a melhorá-lo ainda mais. Notamos que a questão reportada foi resolvida por e-mail. Ficamos satisfeitos que o seu problema tenha sido prontamente resolvido. Caso tenha mais alguma dúvida, contacte-nos novamente.
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Allen Sheeler Allen Sheeler
Chainsaw
When i got saw out of box there was no chain
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We’re really sorry to hear that some items were missing from your order, that’s definitely not the experience we want for you.We have created a ticket and reach out to you shortly to confirm the details. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Todd Ruhbusch Todd Ruhbusch
Owner
Waiting to hear back regarding a quality issue! Was told that I would get an email addressing my concern! Saw does not run at idle, hard to restart, i assume low speed jet is plugged in carburetor! Need to hear back for warranty.
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Allen Ainsworth Allen Ainsworth
Business Owner
Chainsaw leaks chain oil and gas from inside case. Drains out the bottom of the housing. The saw was only used a couple of times before this started. Vevor has been terrible about responding to the issue. I would not buy from them again at this point. I tried to upload a picture if the chainsaw but the site didn't allow it.
0 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Debra Howell Debra Howell
Customer
I didn't receive all the parts and customer service has failed to send them. I haven't received any further info from CS. The chainsaw body is useless without a bar and chain. I am very disappointed in how this has been handled. I would not recommend ordering this product.
0 people found this helpful
Customer Service Reply: Dear valued Customer,we have received your ticket regarding this issue and have been in continuous communication with you about it.We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
John John
Vevor has terrible Customer Service
I have been a client of Vevor for years and made many purchase. On a recent purchase the item description and pictures appear to be incorrect and therefore the item does not meet my minimum needs. I requested a simple return and Vevor responded with basically what appeared to be the process for a hostage negotiation. All I requested was the return shipping label which they have refused to provide. They are also either not responding to my email requests or are delaying their responses. Additionally, they are sending me requests for reviews but then the URL shows 'not available.' I have no idea what is going on, but will apparently, I will need to dispute my charges through PayPal. Very unfortunate they have taken a simple return and made it a difficult process.
1 people found this helpful
Customer Service Reply: Dear valued customer, We're truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously. We'll immediately pass your concerns to our customer service and after-sales teams to drive improvements. Please note that we have received your ticket raised earlier and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Michael Smith Michael Smith
CEO
My saw will crank but after a few cuts shuts off and will not restart. It has to sit for a while. Im using specified pre mix fuel and bar oil. Order Number 26041600904418409497
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Alain Alain
Arnaque ???
Je suis vraiment déçu par cette tronçonneuse. Après 1ère utilisation la chaîne ne coule plus. Avant même utilisation le starter ne fonctionne pas. Celui-ci ne reste pas bloqué en haut quand on tire dessus pour faire le 1er démarrage Après avoir tant entendu des échos au sujet de cette tronçonneuse....le résultat en vrai n'a rien a voir....Serait-ce des mensonges tous ce qui a été dit et montrer sur les différentes chaînes de réseau sociaux ?
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Óscar Óscar
No funciona el mecanismo de frenado de seguridad
No funciona el mecanismo de frenado de seguridad, llevo más de 2 semanas reclamando la devolución y de momento sólo dicen que espere que están revisando mi caso. Hasta el momento estoy muy insatisfecho con el producto y el servicio postventa.
0 people found this helpful
Customer Service Reply: Hemos recibido su solicitud de soporte sobre este problema. Nuestro equipo de atención al cliente le dará seguimiento en un plazo de 24 horas y continuará ayudándole hasta que se resuelva por completo. Por favor, esté atento a las respuestas a su solicitud y a las notificaciones por correo electrónico.
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