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VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

Customer Reviews for VEVOR 25.4CC 30.5 cm Gasoline Chainsaw Powered Wood Cutting Engine Gas Chain Saw

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Customer Reviews

4 Out of 5
Based on 1883 reviews
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1883 Reviews
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Jeff Jeff
Only worked one time
I bought a chainsaw from this company and used it one time and then stored it in my shop waiting for this time of year to get it out to start pruning trees back. I bought it in April and I have had to fight to get any kind of response from them. They keep telling me that I need to send videos of me starting it to them. It wont start I have pulled it and pulled it. So you will be on your own if it messes up have not spoken to a real person yet. I had started buying this brand because I do work around my home and thought it was a good brand for that small work around here. I have a auger and come a long but after this I will not buy from this company again. Don't listen to the warranty lies on there products
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
James James
Owner
Pull cord spring broke 3 time I used the saw.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
José Gomez José Gomez
Chainsaw
am writing to express my significant dissatisfaction with the product. Despite repeated attempts to power it on and extensive troubleshooting, the device remains unresponsive. I have exhausted all options and determined it is non-functional.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Dan Dan
Chainsaw's tensioner system did not work, saw unusable
They sent a chainsaw with a bad chain tensioner where the hole in the guide bar does not line up with the tensioner screw. Due to this issue you simply cannot tighten the chain properly. I sent vevor all the photos of the issue and they simply keep giving me vague instructions how to use the chainsaw, I'm an experienced chainsaw user for many years and know a faulty saw when see one. They simply don't want to honor their return policy. I will not buy any power equipment from vevor again based on this experience.
5 people found this helpful
Customer Service Reply: Dear Valued Customer, we sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Jens Jens
Schrott
Springt nicht an. Zündfunke ist kaum wahrnehmbar. Da ich vom Fach bin kann ich sagen das eine Qualitätskontrolle nicht stattfindet, genauso wenig eine Funktionskontrolle. Nicht zu empfehlen
0 people found this helpful
Customer Service Reply: Wir haben Ihr Ticket erhalten und stehen bezüglich des Problems mit Ihnen in Kontakt. Um das Problem zu lösen, bitten wir Sie um detaillierte Informationen per E-Mail und warten auf Ihre Antwort. Wir versichern Ihnen, dass wir uns bis zur vollständigen Lösung darum kümmern werden – bitte behalten Sie Ihre Ticketantworten und E-Mail-Benachrichtigungen im Auge.
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Matheo Matheo
Fonctionne pas
La tronçonneuse ne veut pas démarrer….
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Rob Iaropoli Rob Iaropoli
Lousy customer service
Vevor sent me a defective chainsaw. Right out of the box I had trouble assembling it due to a cover issue. The brake was stuck and didn't work either. I wanted to send it back for a refund and instead of telling me where to send it back to they have me waiting for a repair ticket.... I will never buy anything from this company again
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and for the experience you had with our customer service and after-sales support. Your satisfaction is very important to us, and we truly regret that we did not meet your expectations. We have received your ticket and are actively following up on your case. Our customer support team has been in continuous communication and will continue working on this issue until it is fully resolved. We kindly ask for your patience and request that you wait for our team's replies, as we will provide updates and a solution as soon as possible. In the meantime, please keep an eye on your email inbox and ticket responses for the latest updates. Thank you for your understanding and giving us the opportunity to make this right.
Joakim Joakim
Engineer
Havnt started once, tried everything. And no im not an idiot, i know how a motor works and what fuel it should have. Complete junk wich is to bad cause i have other vevor products that work just fine. Do not recommend this chainsaw.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Ivan Ivan
No vale para nada
No arranca cuesta una barbaridad, cuando arranca va bien pero de repente se para y deja de funcionar y no hay manera de volver a que arranque.. yo no la volvería a comprar Usada en 4 árboles y no hay dios que la arranque
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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Joe Joe
Got one that's junk
Won't run unless completely full
0 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality, and we are always working to improve. If there is anything specific you feel could be better, or if you need further assistance, please visit our "Contact Us" page, which you can find in the bottom navigation bar of our website.You can submit a ticket there, and our customer support team will reach out to you via email with updates until your concern is fully addressed.

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