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VEVOR 178 x 47" Patio Awning Retractable, Awning Sunshade Shelter with Manual Crank Handle, Outdoor Patio Canopy Sunsetter Deck, Adjustable Height from 86 to 122 in, for Patio/Balcony/Yard, Dark Gray

Customer Reviews for VEVOR 178 x 47" Patio Awning Retractable, Awning Sunshade Shelter with Manual Crank Handle, Outdoor Patio Canopy Sunsetter Deck, Adjustable Height from 86 to 122 in, for Patio/Balcony/Yard, Dark Gray

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178 Reviews
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Jakub Jakub
Do NOT order
This product is horrible. None of the parts are leveled, you can figure it out as you go along. Ok no big deal... Then comes the manual poor image quality. Parts are left over as they are not in the manual, example part L. Manual says one wrench is needed, no biggie ok I'll use two. Page 10 has the plastic bracket shown the wrong way. The roller for the canopy and a sharp so I recommend shaving it so it doesn't cut the canopy. Also when inserting the plastic tubes in the canopy use water, its impossible to get them all the way unless you use a fish tape like I did... Parts were scratched upon arrival, with aluminum and paint it will seperate and bubble up. I emailed support, the 24/7 is useless. Expect email 48hrs later asking for pictures when I asked for clarification on the manual. Returning the product, does seem good quality but bad manufacturing process and really bad assembly manual.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email and are now awaiting your feedback. Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
Michel Masson Michel Masson
M
I have only one comment: Vevor is selling cheap stuff.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Raymond Pietrogiacomo Raymond Pietrogiacomo
Engineering
Poles are not sturdy for holding the canvas when they are out.It gives in the middle and the brackets on the end are to light. Also when you slide the cavas in the grooves on the ends are to sharp that stops you from feeding the canvas. I remodified the brackets and use a heavier conduit pipe which does not bend when it rains.
1 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for sharing your concerns. We’re sorry for any inconvenience this has brought. For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Caruso Caruso
Dessus du produit
L'ouvrant de ma porte fenêtre est de 212cm par 150cm et jai du tout modifier la hauteur et la largeur pour pouvoir le faire rentrer. (Hauteur et largeur) . Pourtant cest marqué 210cm part 150cm. La qualité est au niveau du prix. La toile a l'air de bonne qualité mais tout les fixation et piece plastique a voir dans le temps me pareil peu solide. Dessus également du délai de livraison estimation prévue le 20 et reçu le 22.
0 people found this helpful
Customer Service Reply: Bonjour ! Nous vous remercions sincèrement d'avoir partagé votre expérience d'achat avec nous. Vos commentaires sont précieux et nous aident à nous améliorer. Merci encore pour votre contribution !
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Antonio Reyna Antonio Reyna
Awning
Khaki 300x250 cm Manual
Couldn’t get it to change the pitch or angle to go higher. Bought it for that reason only. Too much work to take it down if not I would have returned it. Nice looking though.
0 people found this helpful
Customer Service Reply: "Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better."
bugster bugster
owner
would not work doest not mount the way I thought it did
0 people found this helpful
Customer Service Reply: We are truly sorry that you encountered issues while using the product,we apologize for failing to provide you with a smooth experience of its functions. Please refer to the existing product manual on the product detail page and the online usage tutorials first. Rest assured, if these resources do not resolve your problem, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
RB RB
Not worth it
Khaki 250x200 cm Manual
I ordered two shades, this being the smallest of the two. We started with the larger and it was very difficult to follow the directions. Did our best and then installed it and the forward pitch was way too steep. It wasn't especially easy to open and close, either. We decided not to even take the smaller one out of the box. Expensive lesson.
0 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Clint Clint
Mr
Khaki 300x250 cm Manual
Fairly happy with the awning with the exception of the stitching which is mostly double except that the stitching had wandered off course right down the middle leaving a section single stitched. Fingers crossed it doesn't separate in a wind.
0 people found this helpful
Customer Service Reply: Dear valued customer, Thank you for informing us of your worries. We’re sorry for the hassle caused. For more assistance, go to our "Contact Us" page online, found in the bottom navigation bar. Submit a ticket here for any unresolved issues—our after-sales team will work to fix things quickly. We appreciate your patience.
John Loar John Loar
flimsy
I dont know if the issue is because of the size or its just underbuilt. It sags badly in the middle, the support pipe on the end bows under its own weight, so does the roller tube. The side support arms need to be length adjustable, they are to short when the awning is fully extended.
1 people found this helpful
Customer Service Reply: Dear Valued Customer,We sincerely appreciate you sharing your shopping experience with us. Our aim is to offer quality products at affordable prices, and we truly value you taking the time to share your thoughts. Our goal is to make great products accessible without compromising on quality. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services.We have created a ticket for you to follow up on this with you. Our customer support team will contact you via email and provide updates until all concerns are solved. Please check your inbox promptly for our messages.
Kris Kris
Installation nightmare for expert DIYer
Khaki 300x250 cm Manual
Instructions are incredibly poor and skip some installation steps. I have so far spent over 12 hours building this and I am nearly done. To put into perspective how frustrating it is to build this awning, I have successfully built ikea stuff, installed windows/siding/roofing, built kids playgrounds, done major repairs on cars, and I do computer programming for my job. All of these things are easier and less frustrating than this awning.
0 people found this helpful
Customer Service Reply: Dear valued customer,We’re sorry for any inconvenience this has brought.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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