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VEVOR 15.7-inch 26CC 2 Cycle Gas Hedge Trimmer, Gas Powered Pole Hedge Trimmer with Dual Sided Dual Action Blade, 270° Adjustable Trimmer Head, Suitable for Trimming Shrubs, Bushes

Customer Reviews for VEVOR 15.7-inch 26CC 2 Cycle Gas Hedge Trimmer, Gas Powered Pole Hedge Trimmer with Dual Sided Dual Action Blade, 270° Adjustable Trimmer Head, Suitable for Trimming Shrubs, Bushes

Single Hedge Machine High Branch Scissor 26cc
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Customer Reviews

4 Out of 5
Based on 1158 reviews
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1158 Reviews
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Matt Matt
Very Disappointed
Used it twice and now it won't start. The trimmer cut very well for the 2 hours I could use it. Dealing with customer service now and I have to send them a video of me trying to start it.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Frédéric Frédéric
m
Won't start
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Philippe HENAULT Philippe HENAULT
RETOUR PRODUIT
52cc
Bonjour, Le produit ne convient pas à mes attentes pour les raisons détaillées ci-dessous. 1. Je constate, qu’Il doit être entièrement monté par le client que je suis et je ne suis pas du tout bricoleur d’une part et d’autre part, comment pourrais-je l'être avec la notice qui est uniquement en anglais. Ce qui est contraire à la Loi Toubon. Loi n° 94-665 du 4 août 1994 relative à l'emploi de la langue française. Version en vigueur depuis le 05 mars 1995 « Dans la désignation, l'offre, la présentation, le mode d'emploi ou d'utilisation, la description de l'étendue et des conditions de garantie d'un bien, d'un produit ou d'un service, ainsi que dans les factures et quittances, l'emploi de la langue française est obligatoire ». 2. J’ai donc parfaitement repositionné tous les produits avec leurs emballage respectifs et j’ai intégralement reconfectionné le carton de livraison pour son retour. 3. Merci de me transmettre la marche à suivre pour le renvoi du produit et pour l’annulation de ma commande et le remboursement du 1er loyer. Dans l’attente de vous lire dans les meilleurs délais, Cordialement. Philippe HENAULT
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Nelson manning Nelson manning
Chief Engineer
One of the worst ones yet machine is way under powered!! Boggs down under the smallest tasks .would not recommend this product .waste of time and money
2 people found this helpful
Customer Service Reply: Dear Valued Customer,Thank you for taking the time to share your feedback. We sincerely apologize that the product did not meet your expectations and for the inconvenience you experienced. We have created a support ticket regarding your concerns, and our customer support team will be reaching out to you via email shortly. They will work with you to address the issue and keep you updated until it is resolved. Please keep an eye on your inbox, including your spam or junk folder if necessary.
Marwan Osman Marwan Osman
Customer
The worse experience. A big chunk of the blade broke off and the motor starter got stuck. The trimmer is now completely useless. Customer service is not great. They said they will ship the parts to fix it. It has been around 3 weeks and parts are received. I am hoping I could finish the yard work this summer.
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
not happy not happy
disappointed customer
I ordered the trimmer was notified the next day it was shipped after waiting for 3 weeks I was told it went missing and was vevor was giving me a refund ??????? after two weeks I received refund I still don't know what happened.
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.    Also we sincerely apologize for the unsatisfactory logistics experience you encountered. We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. Thank you for your feedback, which helps us improve our services.
Andrew Andrew
Junk
This lasted about 20 minutes before something broke.
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue. Our customer support team will follow up on your problem within 24 hours and continue assisting until all your needs are resolved. Please keep an eye on the ticket responses and email notifications.
Mark Mark
Owner
Garbage waited3 weeks to get a reply on a missing part and i have to go source it!!!!!!
0 people found this helpful
Customer Service Reply: Hi there! We’re truly sorry to hear you had a disappointing experience with our after-sales and customer service, and we take your feedback seriously.  Thank you so much for speaking up—your input is key to helping us fix this and do better. We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
John Henry John Henry
Bad product
Had to trash the product motor went within a month
3 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Falah Falah
Mr.
Very bad quality broke down within a week
1 people found this helpful
Customer Service Reply: Dear Valued Customer,we appreciate you sharing your shopping experience with us.We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.

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