Customer Reviews for VEVOR Handrails for Outdoor Steps, 1-2 Step Stair Hand Rail Kit, Transitional Carbon Steel Railings with Installation Kit, Stair Rails for Seniors, Concrete Steps & Porch & Deck, White Retro Arch

A part was missing. I had to go to my local Canadian Tire Store to buy the hardware to complete the assembly.

This product looks good. However, the instructions are a bit lacking. There were 8 washers included but no instructions on where they go. They also provide a concrete drill bit if you are using the included concrete anchors however it has a square chuck end which ends up mounting off centre in the 3 jaw chuck of my hammer drill. Had to purchase a 10mm concrete drill for this job (cost an extra $18)

I couldn't find a matching rail system for the rest of m my deck on your website. I ended up hiring a contractor. I s hoping to do the entire thing myself.

Sadly arrived damaged. Badly scatched, will be returning

The rails are good, I ordered 2 but for both something was missing like some nuts, screws and washers, had to buy myself. And one was a little bit scratched, but overall quality is good..

Terrible instructions. Poorly sized fasteners. I almost returned it, but I needed a handrail asap accordingly to state and local law. I'll forge my own handrail next time.

Product came missing critical parts. Couldn’t assemble it. Had to send pictures of missing parts. Customer service reviewed the issue and decided to refund my money. Scrapped the remaining parts.

The product itself was fine, but it was packaged and transported so poorly that there was considerable to the finish that I have had to try to match with black paint. This should not happen!

I would definitely think twice before ordering these. I've ordered 2 separate sets of these from Home Depot and the way they are packed is completely ridiculous. I've sent 4 of these damaged packages back to them with no problem. I decided to get them straight from vevor this time but the same issue as the other 4. Damaged and not usable for my clients. I'm in the process of trying to return these but the person in customer service must be visual impaired because they tell me they are fine. Tell my client who's paying for them that the scratches are all in your head. I've never had such a bad experience with a company's customer service before. Looks like I won't be purchasing anything else from vevor anytime soon.

Parts were missing so I could not put it together, I asked if I could send it back but tjhey did not say I could get a refund.