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VEVOR Zipline Kit for Kids and Adult, 60 ft Zip Line Kits Up to 500 lb, Backyard Outdoor Quick Setup Zipline, Playground Entertainment with Stainless Steel Zipline, Spring Brake, Safety Harness, Seat

Customer Reviews for VEVOR Zipline Kit for Kids and Adult, 60 ft Zip Line Kits Up to 500 lb, Backyard Outdoor Quick Setup Zipline, Playground Entertainment with Stainless Steel Zipline, Spring Brake, Safety Harness, Seat

60 ft

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r r
b
This kit is a serious safety hazard. The "spring brake" system doesn't actually slow you down reliably — my son hit the end at nearly full speed and the brake bunched up uselessly instead of decelerating him, slamming him into the tree anchor. Could have easily caused a broken bone or worse. The cable itself is supposedly stainless steel but it's already showing rust spots after a few weeks of normal outdoor use. The trolley wheels are rough and grinding, definitely not built for smooth long-term use — sounds like metal grinding on metal every ride. Instructions for setup are vague at best, with no real torque specs or guidance for anchor points, so you're basically guessing about whether your installation can handle the rated weight. For a product whose entire purpose is suspending a human body above ground at speed, this is unacceptable. Spend the extra money on a brand that actually tests their safety equipment.
0 people found this helpful
Customer Service Reply: Dear valued customer,we’re very sorry to hear about your experience. This is not the level of quality or safety we aim to provide, and we understand how concerning and frustrating this situation must have been. We’ve created a support ticket on your behalf so our customer service team can look into this further and assist you directly. They will be in touch soon to gather any additional details and help work toward a resolution. Thank you for bringing this to our attention,we truly appreciate the opportunity to address your concerns.
Tammy Marshall Tammy Marshall
Hate it
I wish I would have kept the box so I could return it.
1 people found this helpful
Customer Service Reply: Thank you for sharing your feedback. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Rémi Rémi
impossible a tendre
La longueure 45 m est impossible a tendre le petit tendeur est bien trop court pour pouvoir retendre toute cette longeure de cable. Resultat pas assez tendu le cable fait un U inutilisable
1 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Kelly Kelly
Aldri mottatt varen!
Bestilte å varen ble sendt neste dag! Etter en måned med venting, kansellerte jeg ordren dessverre. Fikk hele beløpet returnert, men trist at jeg aldri mottok varen. Fornøyd med kundeservicen men ikke optimalt.
5 people found this helpful
Customer Service Reply: Hei! Vi setter stor pris på at du delte handleopplevelsen din med oss. Det betyr mye for at vi kan forbedre oss. Vi sender tilbakemeldingen din videre til det relevante teamet for å gjøre nødvendige optimaliseringer. Takk igjen for dine verdifulle innspill!
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