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VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Customer Reviews for VEVOR Wrought Iron Handrail, Fit 2 or 3 Steps Outdoor Stair Railing, Adjustable Front Porch Hand Rail, Black Transitional Hand railings for Concrete Steps or Wooden Stairs with Installation Kit

Step 4 or 5

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Grant Grant
Poor quality control
Step 4 or 5
Plastic hardware and screw was faulty and didn't catch the thread so fell right out. I used JB Weld to correct it so it would stay attached to the post.
1 people found this helpful
Customer Service Reply: Hi, so sorry to hear our product gave you trouble—we totally get how frustrating a malfunction mid-use can be. We wanna get this sorted for you fast!
Adrian Adrian
Flimsy, broke during install
Step 4 or 5
Lots of issues with this unit, don't get it. Get something else. 1.) the railing attachment broke during install - it's made of brittle metal and won't stand up to anything. 2.) the included hardware 3/8" and drill bit 12mm are not the same size, so you will have to get different hardware or drillbit to install.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages. We appreciate your understanding.

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