Customer Reviews for VEVOR Wooden Swing Set, 10 IN 1 Playground Sets for Backyards, 2 Swings, Trapeze Bar, 6FT Slide, Large Upper Fort with Kitchen Toys, Flat Step Ladder, Rock Wall, Picnic Table, Sandbox, Scaling Ladder

It’s been for over a year and has gone through 50 MPH, winds, hail, and 100+ temperatures and of course rain and was ineffective. Well worth the money

I was so excited for the set to be delivered for my 3-year-old son. Unfortunately, the shipment was delayed. When asked, I was immediately told that I would not get a refund if I canceled the order. Then I received 2 out of 3 boxes. The last box had the most important parts, so there was no way to set up the playground. After several back-and-forths with Vevor, I was granted a full refund. However, I was told I had to pay for shipping of the two boxes that arrived, or I would NOT get a refund. Very frustrated, I stood my ground and demanded that they pay for return shipping for two boxes I could not use. Finally, I was given my refund. Very frustrated with their customer service. Terrible actually. More training of staff on how to handle these issues is definitely needed. I have purchased several items from Vevor and love the quality, but the customer service will keep me from making additional purchases. If the company can not do a return very simply, then I don't have confidence in purchasing more products from this company due to poor management.