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VEVOR Walk-in Tunnel Greenhouse, 9.6x6.4x6.2 ft Hoop House Greenhouse Tunnel, Plant Hot House with Galvanized Steel Frame, Green PE Cover, Roll-up Zipper Door and 6 Windows for Outdoor

Customer Reviews for VEVOR Walk-in Tunnel Greenhouse, 9.6x6.4x6.2 ft Hoop House Greenhouse Tunnel, Plant Hot House with Galvanized Steel Frame, Green PE Cover, Roll-up Zipper Door and 6 Windows for Outdoor

300x200x200 cm Vert Toit bombé

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Merlin Merlin
Did not last three months
835x300x225 cm Vert Toit bombé
I give it one star because it got here on time otherwise it is 0 star. Not even three months old and I never got to use it as the first wind tore it to pieces. I've contacted vevor for a replacment or refund. If there is a way to do it I wil update this review if vevor gets back to me or not.
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
David Clements David Clements
Mr
600x300x225 cm Vert Toit bombé
Tarp ripped in less than a month
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Marco Marco
D.
300x200x200 cm Vert
Dopo essere stata montata e fissata come indicato dalle istruzioni, al secondo giorno alla prima folata di vento i lacci si sono strappati ed i pali piegati. Qualità veramente discutibile
0 people found this helpful
Customer Service Reply: Abbiamo ricevuto il tuo ticket relativo a questo problema. Il nostro team di assistenza clienti si occuperà del tuo problema entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di tenere d'occhio le risposte ai ticket e le notifiche via email.
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ls ls
Tres mauvais
900x300x200 cm Vert Toit en pointe
C' est simple elles n' ont pas fait 1 an. Percees de partout et ferraille coupee a plusieurs endroits suite au vent recent, pas plus de 70kmh pourtant. en bref c' est 300 balles dans le vent
1 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Geoffrey Talley Geoffrey Talley
Greenhouse
360x200x200 cm Vert
I am a hard person to please on some issues and this greenhouse does not measure up. Very light weight and not very sturdy. It may work for some, but will not stand up to moderate wind. Now i know!
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Fabrice Fabrice
Particulier
450x200x200 cm Blanc
Elle à tenue 2 ans, les conditions météo actuelle ont eu gain de cause de cette serre, elle c'est écroulée sous le poids de la neige (20cm).
0 people found this helpful
Customer Service Reply: Nous vous prions d'accepter nos plus sincères excuses pour les désagréments occasionnés par notre produit. Nous comprenons parfaitement la frustration que peut engendrer un dysfonctionnement lors de son utilisation. Nous nous engageons à résoudre ce problème dans les plus brefs délais. Nous vous tiendrons informé(e) par courriel ; veuillez consulter votre boîte de réception.
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Mrs Anita C Newman Mrs Anita C Newman
You've got to be joking...
450x200x200 cm Vert
Poly Tunnel never arrived! There's no one at VEVOR you can actually speak to ...wasted hours on live chat and took 3 weeks to get a refund. I couldn't even get hold of delivery company XDP as non of the phone numbers on line would connect and their email address just bounced emails back to me. The delivery company showed a delivery photo that wasn't my address so they just dumped it at a random property. Vevor could not have been more uninterested if they'd tried to whether the parcel had been stolen or just lost in transit!! It was a total nightmare trying to get a refund and I wouldn't order from them again if they were the last company in existence!!
0 people found this helpful
Customer Service Reply: We have noticed that the issue you reported has been resolved through email communication. We are pleased that your problem was addressed promptly. If you have any further inquiries, please feel free to contact us again.
Dissatisified Dissatisified
Past customer
900x300x200 cm Vert Toit en pointe
Hard to deal with. Bad packaging. Will not do business with them again. Slow to respond. Can't get info on parts that were missing from box.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
John Collier John Collier
Never came
600x300x200 cm Vert
Never got item big was refunded.
0 people found this helpful
Customer Service Reply: Dear valued customer,We sincerely apologize for the unsatisfactory logistics experience you encountered.We have noted this issue and will feed it back to our logistics partner to optimize the delivery process. If there’s anything further you need or if you have any additional questions, please feel free to reach out. We’re always here to help and want to ensure that everything is to your satisfaction.Please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there,and our customer support team will contact you via email and provide updates until the problem is solved. We appreciate your understanding.
Nizar Nizar
Horrible experience and bad make
835x300x225 cm Vert Toit bombé
I purchased this greenhouse in rush to replace a chicken coop that just collapsed due heave snow. The price and size were great. However, there were serious problems that still ongoing problems: 1. The instructions were very poor and I couple times I had to undo installation to fix. 2. The rear door was not complete due to short length of a pipe #12, 4 feet short at least. 3. Front door is very shaky, so vertical parts consist of two pipes at each side connected with a screw. No matter how tied I did them, door rattles and not stable. 4. The front door vs the rest were not aligned and spacing is bad. 5. The ptop plastic cover leaking rain water horribly. The Leake is along the stitching that connected the long pieces. Given my need for keeping the chicken dry, I have no choice but buying a whole new tarp,. 6. Worried about strong wind and heavy snow, I supported the top with treated wood posts, and many metal stakes, and anchors. Yet, the metal pipes still move and feel the whole thing is dancing keeping me nervous. 7. Customer service is a lot of promising but no delivery. Although I paid for 5 years warranty, I am still given the run around after reporting the issues and Leake. They issued me $25 credit for the short pipe, but no resolution to the Leake problem. My conclusion: Bad design and bad customer service. Pay more and pickup a stronger better design and do not waste your time and money .
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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