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VEVOR Walk-in Tunnel Greenhouse, 29.5x9.8x6.6 ft Hoop House Greenhouse Tunnel, Peaked Roof Plant Hot House with Galvanized Steel Frame, Green PE Cover, Roll-up Zipper Door and 12 Windows for Outdoor

Customer Reviews for VEVOR Walk-in Tunnel Greenhouse, 29.5x9.8x6.6 ft Hoop House Greenhouse Tunnel, Peaked Roof Plant Hot House with Galvanized Steel Frame, Green PE Cover, Roll-up Zipper Door and 12 Windows for Outdoor

900x300x200 cm Vert Toit en pointe

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Ian Allden Ian Allden
Mr
300x200x200 cm Vert
Missing bolts, 2 short, 1 long. One of the poles was deformed. Instructions not brilliant. Have got the frame together. Instructions say use short bolts when long actually needed
0 people found this helpful
Customer Service Reply: Dear valued customer, We appreciate your feedback. Please accept our apologies for any inconvenience this may have caused. For quick help, reach out through our "Contact Us" page online—our after-sales team is standing by. Thank you for your understanding.
Theresa Theresa
Vevor tunnel greenhouse
450x200x200 cm Blanc
I don’t recommend this tunnel for areas with strong wind gusts. I had a wind storm, which bent the tunnel over, breaking the support hoops. They would have to be made of a more rigid material to withstand the wind. Other than that, the cover is very durable, and diffuses the sun so the plants don’t get sunburnt. The windows were very handy for airflow. I put the door up daily without issue. Zippers are quite strong. Overall, if the wind hadn’t damaged the hoop house, I would have given a better review because it does work well as a greenhouse.
0 people found this helpful
Robert Robert
Robert
600x300x200 cm Blanc
I have had this green house for 2 years had to buy a new one last year to get a new cover as the cover didn't last long in my region. But for the price it suit it purpose.
0 people found this helpful
Nadia Nadia
Mme
450x200x200 cm Blanc
Mme 2
J'ai monté la serre hier, j'ai trouvé qu'elle était de bonne qualité et la toile semblait intacte mais aujourd'hui il a mouillé et de l'eau s'est infiltré partout, comme si la toile était poreuse. Aucun trou, aucune déchirure mais l'eau dégoûte partout à l'intérieur. Je vais devoir la doubler avec quelque chose de véritablement imperméable avant d'installer quelque équipement que ce soit.
0 people found this helpful
Customer Service Reply: Nous avons bien reçu votre demande concernant ce problème. Notre équipe d'assistance client prendra en charge votre demande dans les 24 heures et vous accompagnera jusqu'à la résolution complète de votre problème. Veuillez consulter régulièrement les réponses à votre demande et vos notifications par e-mail.
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Arthur Arthur
Good if you have no wind or snow
600x300x200 cm Blanc
Good if you have no wind or snow 2
2 stars because one stayed up. Bought two, but we had to tie them down with extra cords, because they wanted to blow away in 15 mph winds. One collapsed from snow load. And this was with weekly clearing off snow. If you get these, you must provide extra support and restraints.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product. Your comments are very valuable to us, and we will make sure to share them with our quality team for improvement. We truly appreciate you taking the time to let us know, as it helps us continue to improve our products.
Gurudev Gurudev
Mr
450x200x200 cm Vert
Mr 2
Frame with stood wind.. but the plastic ripped off 😕
0 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
pargat pargat
owner
360x200x200 cm Vert
owner 2 owner 2
packages damaged v bad
1 people found this helpful
Customer Service Reply: Dear valued customer, We sincerely apologize for the inconvenience this has caused you.We’ve received your ticket and maintained communication about this issue. We’re currently requesting detailed info via email to resolve it and await your response. Rest assured we’ll follow up until fully resolved,please monitor ticket replies and email alerts.
Sonia Brown Sonia Brown
Mrs
900x300x200 cm Vert Toit bombé
Mrs 2 Mrs 2
Seams on both ends gave out after three weeks from setting up. Stitching not very strong, not able to repair therefore and able to use as intended.
0 people found this helpful
Customer Service Reply: Dear valued customer,Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.For more help, please head to our "Contact Us" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our customer support team will contact you via email and provide updates until the problem is solved.We appreciate your understanding.
Nakia Lemon Nakia Lemon
Product damaged
900x300x200 cm Vert Toit en pointe
Product damaged  1 Product damaged  1 Product damaged  1
I contacted the company multiple times for a replacement product the one received looks like it was pre-owned, hardware was tossed all around the box , a tear in the green lining and dented rods
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Roy  Robinson Roy Robinson
Sr.
900x300x200 cm Vert Toit en pointe
Sr. 1 Sr. 1 Sr. 1 Sr. 1 Sr. 1
1st package was damaged in transport by FedEx And was sent back to VEVOR. 2ND REPLACEMENT was shipped but was also damaged. When I checked the package there were missing Hardware and 2 pieces of the frame missing Sent 20 messages to the company and all o got was a automated response . Contacted PAYPAL and they contacted the company Which has not responded to PayPal as of today Company has not responded to my request to send me another item or just replace the missing parts and Hardware. Enclosed are pictures of the damaged item when FedEx left it
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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