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VEVOR Walk-in Tunnel Greenhouse, 19.4x9.7x7.4 ft Hoop House Greenhouse Tunnel, Plant Hot House with Galvanized Steel Frame, Green PE Cover, Swing Door and 12 Roll-up Windows for Outdoor

Customer Reviews for VEVOR Walk-in Tunnel Greenhouse, 19.4x9.7x7.4 ft Hoop House Greenhouse Tunnel, Plant Hot House with Galvanized Steel Frame, Green PE Cover, Swing Door and 12 Roll-up Windows for Outdoor

600x300x225 cm Vert Toit bombé
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Customer Reviews

3 Out of 5
Based on 1118 reviews
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need HELP!!!!! need HELP!!!!!
DAMAGED GREENHOUSE
835x300x225 cm Vert Toit bombé
THE WEBSITE WONT LET ME SUBMIT THE DAMAGED PICTURES so It will not process my complaint. There has to be a telephone number so I can talk to someone.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
inverdnadero inverdnadero
uso un año
450x200x200 cm Blanc
No aguanta el viento
0 people found this helpful
Customer Service Reply: Hemos creado un ticket para que podamos dar seguimiento a este problema. Nuestro equipo de atención al cliente se comunicará con usted por correo electrónico y le informará sobre las novedades hasta que se resuelva el problema. Por favor, revise su bandeja de entrada lo antes posible para ver nuestros mensajes.
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RabbittHole RabbittHole
Velcro missing from door cover./No CS. Purchase AYOR
600x300x225 cm Vert Toit bombé
The delivered it em was improperly manufactured and was missing the grippy side of the velcro required to attach the plastic cover to the door frame. I advised vevor of the problem a week ago. Customer service has consisted only of saying "we're working on it" while not working on it. I offered options to partially refund, or to send a correctly manufactured replacement part. As neither have occurred, I have to choice but to return the 20x10 ft greenhouse to vevor and warn others of poor manufacturing process/quality control and non-existent customer service. If resolved within 24 hours , I will ATTEMPT to edit this review (if possible/allowed).
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Roland Kruizenga Roland Kruizenga
Kas
450x200x200 cm Vert
Niet kopen. Geïnstalleerd volgens de tekening maar met de eerste wind is alles kapot gewaaid, beter iets meer investeren dan deze tent doen
1 people found this helpful
Customer Service Reply: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Melissa Holt Melissa Holt
Dr
450x200x200 cm Vert
The box came smashed and the poles were cheap steal that was bent missing parts .
0 people found this helpful
Customer Service Reply: Hello! We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Sarj Sarj
Eh
900x300x200 cm Vert Toit en pointe
The box arrived damaged. The bog containing bolts and screws was busted open inside the box, some went missing through the damaged box. Instructions could be a lot better, but you can figure it out.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
VU VU
DIY
360x200x200 cm Vert
Product is looking good but only structure so week, it can not stand with little moderate wind 20-30 mph. If they can use 3/4-1" frame stucture and it will much better.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Vu Vu
DIY
450x200x200 cm Vert
Product is looking good but only structure so week, it can not stand with little moderate wind 20-30 mph. If they can use 3/4-1" frame stucture and it will much better.
0 people found this helpful
Customer Service Reply: Thank you for your feedback. We’re very sorry to hear about the difficulties you faced with the product.We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Erwin Erwin
Mr
600x300x200 cm Blanc
I,m very disappointed in the way you are handling my request to return a item. It’s been since Feb 7th the date you said you would get back to me and haven’t. You seem to be ignoring me. Looks like you don’t want me to return an item so I can get a refund. The item is still In the box it came in unopened. I explained to you my wife bought me this same unit for a birthday gift. I didn’t know this when I bought the unit from you. Now please issue me a return label so I can move on Order No. 26013100967518235631
0 people found this helpful
Customer Service Reply: We have received your ticket regarding this issue and have been in continuous communication with you about it. We have provided a solution to you via email . Please rest assured that we will keep following up until the problem is fully resolved. Kindly monitor the ticket responses and email alerts.
arie arie
meneer
300x200x200 cm Vert
ik moet hem nog plaatsen maar met het uitleggen van het frame blijkt de maat 297 x 192 te zijn.... beetje jammer
2 people found this helpful
Customer Service Reply: Onze oprechte excuses voor het ongemak dat ons product heeft veroorzaakt. We begrijpen volledig de frustratie die kan ontstaan ​​door een storing tijdens het gebruik. We doen er alles aan om dit probleem zo snel mogelijk op te lossen. We zullen u per e-mail op de hoogte houden van de status van uw probleem; controleer alstublieft uw inbox voor verdere berichten.
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