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VEVOR Universal Roof Rack Cross Bars, Aluminum Roof Rack Crossbars, Fit Roof without Side Rail, 70.3 kg Load Capacity, Adjustable Bare Roof Crossbars with Locks, for SUVs, Sedans, and Vans

Customer Reviews for VEVOR Universal Roof Rack Cross Bars, Aluminum Roof Rack Crossbars, Fit Roof without Side Rail, 70.3 kg Load Capacity, Adjustable Bare Roof Crossbars with Locks, for SUVs, Sedans, and Vans

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236 reviews
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Michèle Michèle
Madame
Bonjour, J'ai bien reçu les barres de toit. Cependant, le montage s'est avéré difficile. Lors du serrage avec la clé, les extrémités se sont rétractées et se sont tordues, donc impossible à installer sur le toit. Je n'ai donc pas poursuivi, l'installation de la 2ème barre. Comment procéder ? Est il possible d'avoir un remboursement ? Un retour avec un bon de retour ? Dans l'attente de votre réponse et vous en remerciant vivement par avance, Bien cordialement
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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Flavius Flavius
Luid en wiebelig
Ik heb deze aangeschaft voor onze vakantie naar Griekenland. Niet echt makkelijk te monteren en zeer luidruchtig/ fluitend en wiebelige dakdragers. Wij hebben er geen vertrouwen in dat we veilig op onze bestemming aankomen. Daarbij mag je volgens de instructies, niet harder dan 80 km per uur rijden met deze dragers. Wij zijn er erg ontevreden over!
0 people found this helpful
Customer Service Reply: We hebben uw ticket met betrekking tot dit probleem ontvangen. Ons klantenserviceteam zal uw probleem binnen 24 uur in behandeling nemen en u blijven helpen totdat aan al uw behoeften is voldaan. Houd de ticketreacties en e-mailmeldingen in de gaten.
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Alois Alois
Nicht ganz passend
Universal Model B
Leider gibt es zu meiner Dachreling keinen perfekten Kontakt. Es kommt keine kraftschlüssige Verbindung zustande, da die Geometrien der Dachreling und des Dachträgers nicht zusammenpassen. Ich habe es nicht gewagt, diese Dachträger an meinem Fahrzeug zu verwenden.
0 people found this helpful
Customer Service Reply: Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen durch unser Produkt entstanden sind. Wir verstehen Ihren Ärger, der durch eine Fehlfunktion während der Nutzung entstehen kann. Wir werden uns umgehend um die Behebung des Problems kümmern. Sie erhalten von uns ein Update zu Ihrem Anliegen per E-Mail. Bitte prüfen Sie regelmäßig Ihren Posteingang.
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Jérémie Jérémie
Bruyant
Universal Model B
Les barres produisent un sifflement dès 25km/h. L'installation, bien que simple, n'est pas particulièrement rapide.
0 people found this helpful
Customer Service Reply: Salut ! Nous vous remercions d'avoir partagé votre expérience d'achat avec nous. Ça nous aide énormément à nous améliorer. Nous transmettrons vos commentaires à l'équipe concernée afin d'effectuer les optimisations nécessaires. Si nous avons besoin de plus d'informations pour approfondir le sujet, nous créerons un billet pour vous contacter. Merci encore pour votre précieux avis !
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Evan Evan
Finger pincher
The one release didn't work properly right out of the box. I went to take the cross bar off the vehicle and couldn't without ratcheting the tightened and pushing the release together. When doing this it pinched my thumb so hard. Other three mechanisms work 100% properly
1 people found this helpful
Customer Service Reply: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
Dave Luna Dave Luna
BAD AFTER SALES SUPPORT
BAD AFTER SALES SUPPORT 1
Avoid buying from this company. They don't give you an option to return items. After sales support is bad as well. They only respond after 48 hours for every inquiry. They also don't supply spare parts in case one broke so you have to buy whole package again.
3 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Nick Nick
Don't buy
One of the straps don't work from start Most important product page doesn't say that this bars are not recommended to be used while driving more that 80km/h white assembly manual says on page one So you can't even load your car and go out of town cause highway is 110 km/h By the way they connect to car, even the bar where straps work, disconnect from roof with slight front push Not recommended to buy
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Lilian Lilian
Barre
Universal Model B
Barre non adaptée à mes véhicules ils fait absolument un espace sur les barres de toits du véhicule
1 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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turer66@gmail.com turer66@gmail.com
Warranty
If it arrives broken they just ignore replacement request after getting all required pictures and info.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Luca Luca
Deluso
Mi spiace...dopo tantissimi acquisti di materiale estremamente buono e conveniente questa volta non ci siamo... il modello scelto non aveva le caratteristiche necessarie, può succedere essendo un prodotto non specifico per il mio veicolo, quindi ho fatto la richiesta di reso! Ora dopo una serie di richieste... descrizione del problema... fotografie... di nuovo descrizione del problema.... insomma sono oltre 20 giorni che sto tentando di fare il reso e ancora il pacco è a casa mia, in attesa di sviluppi!!
0 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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