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VEVOR Universal Roof Rack Cross Bars, Aluminum Roof Rack Crossbars, Fit Roof without Side Rail, 70.3 kg Load Capacity, Adjustable Bare Roof Crossbars with Locks, for SUVs, Sedans, and Vans

Customer Reviews for VEVOR Universal Roof Rack Cross Bars, Aluminum Roof Rack Crossbars, Fit Roof without Side Rail, 70.3 kg Load Capacity, Adjustable Bare Roof Crossbars with Locks, for SUVs, Sedans, and Vans

Customer Reviews

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78 Reviews
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Evan Evan
Finger pincher
The one release didn't work properly right out of the box. I went to take the cross bar off the vehicle and couldn't without ratcheting the tightened and pushing the release together. When doing this it pinched my thumb so hard. Other three mechanisms work 100% properly
1 people found this helpful
Customer Service Reply: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
Dave Luna Dave Luna
BAD AFTER SALES SUPPORT
BAD AFTER SALES SUPPORT 1
Avoid buying from this company. They don't give you an option to return items. After sales support is bad as well. They only respond after 48 hours for every inquiry. They also don't supply spare parts in case one broke so you have to buy whole package again.
3 people found this helpful
Customer Service Reply: "Hello, We’re sorry to hear about your experience, and we truly value your feedback. A support ticket has been created so our customer service team can follow up with you directly. They will reach out via email and keep you updated until the issue is fully resolved. Please check your inbox for our messages. Thank you for giving us the chance to make things right."
Nick Nick
Don't buy
One of the straps don't work from start Most important product page doesn't say that this bars are not recommended to be used while driving more that 80km/h white assembly manual says on page one So you can't even load your car and go out of town cause highway is 110 km/h By the way they connect to car, even the bar where straps work, disconnect from roof with slight front push Not recommended to buy
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
turer66@gmail.com turer66@gmail.com
Warranty
If it arrives broken they just ignore replacement request after getting all required pictures and info.
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Luca Luca
Deluso
Mi spiace...dopo tantissimi acquisti di materiale estremamente buono e conveniente questa volta non ci siamo... il modello scelto non aveva le caratteristiche necessarie, può succedere essendo un prodotto non specifico per il mio veicolo, quindi ho fatto la richiesta di reso! Ora dopo una serie di richieste... descrizione del problema... fotografie... di nuovo descrizione del problema.... insomma sono oltre 20 giorni che sto tentando di fare il reso e ancora il pacco è a casa mia, in attesa di sviluppi!!
0 people found this helpful
Customer Service Reply: Abbiamo ricevuto la tua segnalazione relativa a questo problema. Il nostro team di assistenza clienti si occuperà della tua richiesta entro 24 ore e continuerà ad assisterti fino alla risoluzione di tutte le tue esigenze. Ti preghiamo di controllare regolarmente la tua casella di posta elettronica e le notifiche via email.
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Dumon Dumon
Inutilie
Pour faire simple c’est de la m…..ça ne tiens pas , c’est galère à installer ou enlever , c’est parti à la poubelle dès le premier jour.
0 people found this helpful
Customer Service Reply: Merci pour votre retour. Nous sommes sincèrement désolés des difficultés que vous avez rencontrées avec le produit. Un ticket a été créé pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à sa résolution. Veuillez consulter régulièrement votre boîte de réception.
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Tobias Laudahn Tobias Laudahn
Leider nicht so gut wie gehofft
Leider nicht gut verarbeitet. Ungenau ausgestanzte Teile, fummelige Montage, schlechte Passform. Haken für die Tür schlecht geformt. Leider sind die Träger auch in sich verwrungen bzw. Verdreht. Retoure leider problematisch, auch nach über 48 Std. Keine Antwort.
0 people found this helpful
Customer Service Reply: Wir haben festgestellt, dass Ihr gemeldetes Problem per E-Mail gelöst wurde. Wir freuen uns, dass Ihr Problem umgehend behoben wurde. Bei weiteren Fragen können Sie sich gerne erneut an uns wenden.
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Amarouch alae Amarouch alae
Porte bagage
De mauvaises qualité ne convient pas à toute les véhicule. J'ai contacté le service a la clientèle une journée après la réception du colis. Ont ma proposé de la garder et le revendre moi même. Mais service qualité prix. Et j'ai perdu mon argent pour rien.
3 people found this helpful
Customer Service Reply: To our respected customer, thank you for being patient and cooperative. We’re proactively addressing your issues and are focused on finding a resolution that you’ll be happy with. Please check your ticket and email on a regular basis for updates regarding the progress. If you need further assistance or have more questions, don’t hesitate to reach out.
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