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VEVOR Truck Bed Storage Tool Box for Dodge Ram 1500 2019-2021 Left and Right

Customer Reviews for VEVOR Truck Bed Storage Tool Box for Dodge Ram 1500 2019-2021 Left and Right

Customer Reviews

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Emilio Emilio
Doesn't dit
Doesn't bolt right up will need to customize
0 people found this helpful
Customer Service Reply: We have created a ticket for you to follow up on this issue. Our customer support team will contact you via email and provide updates until the problem is solved. Please check your inbox promptly for our messages.
Unknown Unknown
Mr
Purchased for my 2024 Chevrolet Silverado. Install was easy, although I encountered a problem with one of the latch studs. The factory weld broke loose, and there was no way to tighten the nut. Contacted Vevor, and rather than send me a new latch, they offered a partial monetary reimbursment. I was forced to fix the problem myself. Which resulted in me grinding the head off of the threaded post, and running to the hardware store for a new nut/bolt and fabricating the repair myself. I would have preferred a new proper latch but Vevor would only send me partial reimbursement. Good thing I am mechanically inclined. This would have been a 1 star review but: I awarded 2 stars since the tried to do right by me by giving me a small amount of money for my inconvenience. Then I deducted 1 star (for the faulty latch) and 1 star (for Vevor refusing to send a new latch). Overall 3/5. Vevor, stand by your products. Have spare parts, and replacement parts on hand. Not everyone could have facilitated the repairs I performed.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience with our after-sales and customer service did not meet your expectations. Your feedback is very important to us, and we appreciate you bringing this to our attention. We're pleased to know that your case has now been resolved. Thank you for your patience, understanding, and for giving us the opportunity to address your concerns. It means a great deal to us that we were able to help reach a positive resolution. We truly value your trust and hope this experience reflects our commitment to supporting our customers. We look forward to serving you again and providing you with an even better experience in the future.
ch*** ch***
Mine aren’t water proof
Installed a week ago, install was easy. Plastic is pretty cheap feeling, it rained once and there’s water in both tool boxes. Submitted a ticket and will update review once Vevor fixes it, maybe I received two crappy boxes because of they leak water this was a worthless purchase and I put holes in my brand new truck for nothing.
1 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Ra*** Ra***
Pedido perdido
Muy mala experiencia después de más de un mes esperando y no apareció el producto y no se sabe dónde está . Tuve que pedir la devolución
0 people found this helpful
Customer Service Reply: Hemos notado que el problema que reportó se resolvió mediante comunicación por correo electrónico. Nos complace que su problema se haya atendido con prontitud. Si tiene alguna otra consulta, no dude en contactarnos nuevamente. Asimismo, le pedimos disculpas por la experiencia logística insatisfactoria que tuvo. Hemos tomado nota de este problema y lo comunicaremos a nuestro socio logístico para optimizar el proceso de entrega. Gracias por sus comentarios, que nos ayudan a mejorar nuestros servicios.
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tony m tony m
truck
they send me the wrong year and ican not get anyone to responsed to my oreder
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.
Vernon Vernon
Hard to work with
Bought theses for my gmc Silverado and was sent the wrong ones for my truck year. The boxes seemed great solid and lots of space in them. They did not mount in my bed. Asking this company for help was not easy then when I did not get the help I needed they tried to refund me less than I paid for them. It took too much effort to get my full refund. This company is not easy to work with would not recommend them.
0 people found this helpful
Customer Service Reply: We’re sorry to hear that you experienced an issue with the product. We’re glad to see that the matter was resolved promptly through our email communication. If you have any further questions or concerns, please don’t hesitate to reach out to us again. Thank you for sharing your feedback, we truly appreciate the time you took to let us know, as it helps us continue improving our products and services.
Marc Pacheco Marc Pacheco
Difficult to Close
I purchased and installed this unit exactly as the instructions showed and it sits low. I have to raise it to lock it into place. There is some adjustment on the latch but not enough.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Bernie Bernie
Person
Great boxes but plastic shafts on mounts are too flimsy and boxes fall off the mounts. I welded steel rods for shafts on mounts and installed a washer and pin on shafts so they can’t jump off the pins. Now works fine.
0 people found this helpful
Customer Service Reply: Dear Valued Customer, We sincerely appreciate you sharing your shopping experience with us. Please rest assured that we will carefully review your comments and take them into consideration as we work to enhance our services. Thank you for your valuable feedback,it helps us improve and continue serving you better. Please, if you need more help, please head to our ""Contact Us"" page online,look for it in the bottom navigation bar. Submit a ticket there for any unresolved issues, and our after-sales team will work to resolve things quickly. We appreciate your understanding.
Mario Mario
piece de rechange
Les fixations qui retienne la valise en place casse facilement. impossible d'avoir des pieces de rechange avec vevor ou peut t'on trouvé les pieces de rechange
0 people found this helpful
Customer Service Reply: Nous avons créé un ticket pour vous permettre de suivre ce problème. Notre équipe d'assistance client vous contactera par e-mail et vous tiendra informé(e) jusqu'à la résolution du problème. Veuillez consulter régulièrement votre boîte de réception.
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William Scott Christman William Scott Christman
Not a good fit with my Tundra
Definitely didn't fit like it's described in the ad or pictures in the directions..I'll be sending it back.
0 people found this helpful
Customer Service Reply: We sincerely apologize for the inconvenience this has caused you. We have received your ticket and have been in continuous communication with you regarding this issue. Please be assured that we are closely following up and will get back to you with a solution as soon as possible. In the meantime, kindly monitor the ticket responses and email alerts for updates.

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